Our mission is to inspire and captivate audiences and transform lives through amazing experiences of Shakespeare's plays and of great theatre.

We want everyone who comes into contact with the RSC to have a positive experience, and we take very seriously all concerns relating to the charitable sector. 

As a charity incorporated under Royal Charter, we understand our responsibility to meet our legal and regulatory obligations. Our Board of Trustees reviews the Company’s performance against the Charity Governance Code and has its own Code of Conduct, based on the ‘Nolan Principles’ of public life. Below are links to policies covering all areas of our work. We keep all our policies under close review and these matters top of mind for our Board, senior management team, our managers and our employees.

Our charitable objectives

We are a registered charity. Our Charitable Objectives describe the purposes for which the RSC was established.

Privacy Policy

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Ticketing Terms and Conditions

Full details of our ticketing terms, for performances and events.

Membership Terms and Conditions

Full information about becoming an RSC Member.

Programme and restaurant voucher terms and Conditions

More information on how our voucher schemes for theatre schemes and our Rooftop Restaurant operate.


An audience in the Royal Shakepeare Theatre, Stratford-upon-Avon

Using our website

These all relate to browsing or buying tickets on the RSC website.

Acceptable Use Policy

Sets out the terms between you and us under which you may access our website.

Browser Statement

Information about accessing our website with a variety of different web browsers and operating systems.


We explain what cookies are, which cookies we use on our website, why we use cookies and how you can select which cookies you want to receive from us.

Shop Terms and Conditions

Information about using our online shops, including product details, prices and delivery.

Website Terms and Conditions

Information about the RSC and using our website.


Other policies

Covid-19 Safety Measures for the Rocket and Riverside Cafe

We have carried out risk assessments and implemented safety measures to ensure that the RSC Riverside Cafe and Rocket are Covid-Secure, in line with government guidance.

Donation and Sponsorship Acceptance Policy

We aim to uphold the highest standard of fundraising practice. We abide by the Fundraising Regulator’s key principles to be lawful, open, honest and respectful and by its Code of Practice. We keep our practice under review to provide the best possible experience for current and potential supporters.


We recognise that our activities have an impact on the environment in terms of use of raw materials, energy and waste generation. This policy explains what we are doing to minimise our environmental impact and work in a more sustainable way.

Equality, inclusion and diversity

We want the RSC to be a diverse and inclusive organisation, accessible, welcoming and truly representative of the population of the UK, offering equality of opportunity to our current and potential audiences and workforce.

Modern Slavery Policy

We do not tolerate slavery or human trafficking in any part of our business and are committed to ensuring that it does not take place in our supply chains.

Respect at work

We work to have a happy, healthy and safe working environment for all our staff, artists and beneficiaries, and we state very clearly that bullying and/or harassment of any kind is unacceptable. Our Respect policy, developed collaboratively across the company, sets out clear principles for how we want to work together. It is supported by policies on Bullying and Harassment and Speaking Up (available on request), all of which feature as part of our welcome induction for all new starters.

We have played an active role with colleagues at the Royal Court and across our industry in speaking out against sexual harassment. We supported the Royal Court’s Day of Action in October 2017, co-signed an industry-wide letter, published an opinion piece in the Stage newspaper, and will call out inappropriate behaviour when we see it or are told about it.

We regularly train and remind managers and staff about our policies and their obligations and are developing new training for managers in preventing, identifying and dealing with allegations of sexual harassment at work. We work closely with our recognised trade union colleagues and staff forum representatives to make sure we do not miss any important indicators about unacceptable behaviour and offer an independent Employee Assistance Programme to all our staff as an additional form of support, should they require it. All staff have been invited to talk directly with our HR team, or to named external contacts, if they have any concerns. Any complaint will be listened to thoroughly and sensitively and responded to with the utmost care and a determination to resolve. We want everyone to work in an environment of mutual respect.


For our work with children and young people, we have a dedicated Safeguarding Committee, which includes Board-level representation and a clear Safeguarding Policy and Code of Conduct, established with advice from the NSPCC.

This is regularly reviewed and published on our website along with our safeguarding@rsc.org.uk address for both internal and external use. All staff, artists, freelancers and contractors are made aware of our safeguarding arrangements as part of their induction and in our contracts. Safeguarding training is currently being delivered across the whole of the Company. Parents and guardians will also receive reference cards with details of our Safeguarding Advisors as a quick reference guide.


Gender pay gap

The gender pay gap compares the average earnings of men and women in a company, regardless of their role or seniority. It captures any pay differences resulting from the sorts of jobs performed by men and women.

Response to draft lighting regulations under the EU’s Ecodesign Directive

We are fully committed to reducing energy and support EU initiatives to increase efficiencies wherever possible, but call on legislators to understand the specialist nature of theatre lighting and the way it is used.

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