What are your shipping prices?
UK Up to 150g - £1.99
UK 150g - 1kg - £3.50
UK 1kg - 2kg - £4.50
UK 2kg - 5kg - £8.00
Overseas, including Europe
Delivery charges are based on the total weight of goods ordered and will be calculated at checkout.
The maximum weight allowance for Canada and Cambodia is 2kg.
What are your shipping methods?
Most UK orders are sent through Royal Mail; this is a three-day service from dispatch. Please allow up to 30 days for delivery to Europe and the rest of the world. Delivery estimate where stated in days is based on working days (Monday to Friday) and excludes the day of posting, Saturdays, Sundays and Bank Holidays in the UK and overseas.
EU Delivery Information
There may be local duty and/or taxes payable on goods delivered outside the UK. The Royal Shakespeare Company is not liable for paying these charges.
Customs charges and policies vary widely from country to country. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.
Can I give a separate delivery and billing address?
Yes, during the checkout process you will have the option to specify both a billing and delivery address.
Can I send individual items to different addresses?
Unfortunately it's not possible to specify more than one delivery address per order. Should you need to send items to more than one address, you will need to place separate orders.
Can I send an order as a gift?
Your goods can be despatched to any address you choose, however we are unable to add personal messages to your order.
Can I track my order?
Most orders are sent by Royal Mail and do not receive a tracking number. If your order doesn't arrive within 14 days, and in the unlikely event you have not been contacted, please contact RSC Mail Order by emailing email@example.com