Contact us and FAQs

Choose from the list below to find an answer to your query.

Want to find out what’s on in our venues when visiting us? Use our simple What's On calendar view to find out more.

What's On calendar

Tickets, vouchers and box office

  • I've tried to book online, but I have forgotten my login details

  • Can I cancel my booking / return my tickets?

  • How do I receive my tickets?

  • How can I contact the Box Office

  • I am disabled, can I still make a booking online?

  • How much are tickets to attend a performance? Do you offer ticket discounts?

  • I can't access a particular discount online - why?

  • Can I become an RSC Member online?

  • Can I email my booking request?

  • Can I use vouchers when booking online?

  • I am an RSC Member or Supporter. How can I access my Priority Booking?

  • Can I view my ticket bookings online?

  • I haven't received my tickets or I’ve lost my tickets, can I have replacements?

  • Can I buy returns?


Membership and Support

  • How can I get regular information from the RSC? Is there a mailing list?

  • How much does Membership or supporting the RSC cost?

  • What do I get as a Member?

  • How do I join the RSC Membership Scheme?

  • What options can I Gift Aid?

  • How can I support the RSC?

  • Is there a minimum amount I have to give if I wish to donate to the RSC?

  • Why is the RSC a registered charity?

  • What happens to the money I donate?

  • How do I cancel my RSC Membership/Subscription?

Learning and Education

Company information requests


  • General information and login

  • Cancellation, returns and changes to orders

  • Payment information

  • Shipping and delivery information

  • Policy and feedback

Your visit

  • Where are you?

  • This is my first time at the theatre – what do I need to know?

Disability access

Jobs, work experience and placements

  • What work experience opportunities are there at the RSC?

  • What kind of job opportunities do you have at the RSC?

  • I'm thinking about a career in theatre. Where should I start?

  • How can I apply for a job at the RSC?

  • Can you hold my CV on file for any current or future vacancies?

  • When will you let me know the outcome of my application?

  • Do you offer work placements?

  • Do you offer Apprenticeships?

  • Do you provide feedback for applications?

  • I’m not currently eligible to work in the UK - can I still apply for roles?

  • What is your recruitment process?

  • I want to be an actor – how can I do this?

General enquiries, feedback and complaints

  • Lost property - what do I do if I have lost an item at the theatre?

  • Can you tell me whether the production I am seeing is in a modern or a traditional setting?

  • How do I find out the length of a show?

  • Why is there smoking on stage when there is a ban on smoking in public places?

  • Why have sections of a Shakespeare play I saw been changed or cut?

  • What is your artistic policy?

  • Will the RSC perform in a venue in my local area?

  • How do I submit a script to the RSC for feedback?

  • Is the theatre available for hire?

  • Can I raise money for my charity at the theatre? Can the RSC donate prizes to my fundraising event?

  • How do I complain, compliment or comment about the RSC?

Box Office opening times

You can contact our Box Office team on 01789 331111, from midday to 6pm (UK time) Monday to Friday, excluding Bank Holidays. You can also email the Box Office at 

General enquiries

If your enquiry doesn't relate to tickets and sales, then please call us on 01789 296655, open Monday to Saturday, 9am - 11pm.

Our postal address is:

Royal Shakespeare Company
Royal Shakespeare Theatre
CV37 6BB

If you would like to receive regular emails from us, simply sign-up to our mailing list.

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