FAQ - MyRSC

• How do I change my postal address?

  In MyRSC go to the section MY DETAILS, click on the words 'Amend your address' and then either follow the address finder steps or choose 'Amend your address manually'.

  
  

• How do I change my email address / telephone number?

  In MyRSC go to the section MY DETAILS, find the text box marked EMAIL and simply amend your email address. When your email is correct, go to the bottom of the page and click the SUBMIT button. Your new email address will now be saved.

  
  

• Your address finder won’t recognise my address/postcode/zip code?

  If your address or postcode is not recognised or does not accurately represent your address, you can manually add your address by, in MY DETAILS, clicking on the words 'Amend your address' and choosing 'Amend your address manually'. This will allow you to add a bespoke address.

  Please note: don't use special characters such as &, #, / or \

  
  

• How do change my name or title?

  In order to change either your name or title, please either email ticketqueries@rsc.org.uk or call our Box Office on 01789 331111

  
  

• How do I close my MyRSC account?

  In order to close your account, please either email ticketqueries@rsc.org.uk or call our Box Office on 01789 331111

  
  

• I haven’t received a confirmation email for my order – what do I do?

  Confirmation emails can take up to 24 hours to be delivered. Also check your email spam folder in case the confirmation email has been moved there automatically.

  Alternatively in MyRSC go to the MY TICKETS area where you will see all your latest and past ticket purchases listed. For each, you can resend yourself the confirmation email as required.

  
  

• I have forgotten my login password?

  Go to the MyRSC login page - at the bottom of the page find the section FORGOTTEN YOUR PASSWORD? and click 'Get and email reminder' - you will be sent an email with instructions on how to reset your password.

  
  

• I have forgotten what email address I used to login?

  If you have forgotten the email address you used to create your account, please either email ticketqueries@rsc.org.uk or call our Box Office on 01789 331111

  
  

• What do you use my data for?

  For more information about how we use data please see our Privacy Policy.