Access information

We want to make everything we do accessible to all our audiences, and are constantly seeking to find new and effective ways of breaking down barriers to enable attendance by the widest range of people. We hope you find the following information helpful, but if you need any further information or advice about how we can meet your access requirements, please contact us at or call 01789 403436.

We offer regular captioned and audio described performances along with free touch tours to enhance your experience at the theatre – if you need information about these performances or about ways you can amplify the sound in the theatre, please use the links below.

Information for Blind and partially sighted people
Information for Deaf and hard of hearing people
Hearing aids, induction loop and audio enhancement system

Relaxed performances
These performances are aimed at schools and families with children with an Autistic Spectrum Condition, sensory and communication disorders, a learning disability or for anyone who would benefit from a more relaxed environment. Performances are adapted with a more relaxed attitude to noise, moving round the auditorium, reduced special effects and house lights kept on low in order to reduce anxiety and ensure a safe, enjoyable theatre visit. Our next Relaxed Performance is of Wendy & Peter Pan, on Thursday 28 January 2015, 1.15pm.

Ticket prices
Tickets for disabled people cost £16 in all our theatres - whenever you visit or wherever you choose to sit. If you require the services of a companion their ticket will also be £16.

Booking tickets
You can book tickets using our dedicated Access booking line or in person at the theatre Box Office. Alternatively you can book online by emailing us a form with your requirements. Advance booking is recommended.

Theatre Tours
We offer audio enhancement on our Theatre Tours. If you are hard of hearing, please tell the tour guide you require a headset at the start of the tour. You will be given a headset connected to the tour guide's microphone, which will enhance the volume for you.

Improving Visibility
There are four seats available at every performance in the front row of the Royal Shakespeare Theatre and Swan Theatre stalls for people who are partially sighted or hard of hearing. Please ask Box Office staff about the availability of these seats when booking your ticket.

Both the Royal Shakespeare Theatre and Swan Theatre are fully accessible to all wheelchair users. When booking please remember to tell the Box Office if you require a wheelchair space, an aisle seat or if you want seats for an audio described or captioned performance. This will allow the Box Office to allocate you the most appropriate seat.

Please note that for health and safety reasons, if you have booked a wheelchair space you will need to remain in your wheelchair. If you wish to transfer from your wheelchair to a fixed seat please do not book a wheelchair space.

For the safety and comfort of all our audiences, we ask that any patron who transfers from a wheelchair into one of our theatre seats for a performance is able to walk from the door of the theatre to their seat, leaving their wheelchair in the foyer. This can be with some aid from a companion, or using a small walking aid (such as a walking stick or cane). This means we can ensure all patrons are able to evacuate safely in the event of an emergency.

Both the Royal Shakespeare Theatre and Swan Theatre have lift access to all levels of the building and are fully accessible to electric wheelchair users.

There are accessible toilets on each floor of the Royal Shakespeare Theatre and two on the ground floor of the Swan Theatre. Please note that our toilets do not contain hoist systems.

There are seven Blue Badge Holder parking bays on Waterside directly outside the Royal Shakespeare Theatre and ten bays on Chapel Lane, the road opposite the Swan Theatre. These spaces are available on a first come, first served basis and hold no time restrictions.

There is a car drop off point directly outside the Royal Shakespeare Theatre and a coach drop off point just past the Swan Theatre. More information for blue badge holders about parking in Stratford.

Contact us
If you have concerns about any aspect of your visit please email or call 01789 403436  prior to your visit. Alternatively a member of our Front-of-House team will be happy to assist you on arrival.

Access Matters
Join the Access mailing list to receive our large print newsletter Access Matters, with details of our assisted performances and access information. Join the Access mailing list

Contact us & FAQs

Ticket Hotline

0844 800 1110
Mon-Sat, 10am-6pm

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Teaching Shakespeare