Find out how we can accommodate various access needs at our Stratford-upon-Avon theatres.

The information below will tell you more. If you know what you want please see our tickets and booking section.

If you are in a wheelchair or have limited mobility, our one-minute film, Move (below) might give you an overview of your journey. If you want to know more about the assisted performances we offer on selected dates please go to the assisted performances page or watch our short taster films below.

Assisted Performances are signed, audio described (including touch tours and audio notes), captionedrelaxed and chilled.

Audio Enhancements

This is for people who use a hearing loop of hearing aid. Audio-enhancement is permanently fitted in all our theatres in Stratford-upon-Avon - the Royal Shakespeare Theatre, the Swan Theatre and The Other Place. It is also fitted at the box office, shop, cloakroom at the Royal Shakespeare Theatre and at the welcome desk, Susie's Cafe Bar and the box office at The Other Place. Simply press your hearing aid to the 'T' position to be able to hear more clearly.

Front row seats

Four seats are available in the front row seat of the stalls at the Royal Shakespeare Theatre and Swan Theatre for people who are partially sighted or hard of hearing. You will need to tell the Box Office when you book. Seats are booked on a first come first serve basis. They are:

  • Royal Shakespeare Theatre seats A25-28
  • Swan Theatre seats AA31-32 and A46-47

See our seating plans for more details.

Physical

  • There are eight wheelchair spaces in the Royal Shakespeare Theatre
  • There are three wheelchair spaces in the Swan Theatre
  • Seating in The Other Place is unreserved and can accommodate wheelchairs

Seats are booked on a first come first serve basis.

Transfer seats

If you would like to transfer from your wheelchair to a seat in any of our theatres you will be asked to leave your wheelchair in the foyer. You will then need to walk from the door of the theatre to your seat. This takes approximately:

  • 30 seconds from the ground foyer of the Royal Shakespeare Theatre
  • 24 seconds from the foyer of the Swan Theatre (going up 5 steps)
  • 60 seconds from the foyer / Susie's Bar at The Other Place

You will need to do this so that in an emergency we can safely get you back out of the building.

Assistance dogs

Assistance dogs can be taken into the auditorium, but please tell the Box Office when booking your seat that you are bringing your dog. Alternatively you can leave your dog with a member of staff in the foyer but again please let us know.

Other requirements

If you have other access needs that are not answered here, or If you require large print or braille please contact us. We will listen to what you need and work with you see what we can do. Our Box Office staff take pride in being able to help however they can.  

Please call 01789 403436 or email access@rsc.org.uk.

Access enquiries are processed every day on a first come first serve basis.  If you don't hear back from us immediately, please don't worry - it means that we are trying our best to find the best option for you.

Toilets

There are accessible toilets on each floor of the Royal Shakespeare Theatre and two on the ground floor of the Swan Theatre. Our toilets do not contain hoist systems. 

At The Other Place, there are accessible toilets in the lower and upper foyer and on level three.

Access Matters Newsletter and Access information aids

Our Access Matters Newsletter is free to receive. It comes out twice a year and lists all our assisted performances with details of the show and the dates. To sign up, visit www.rsc.org.uk/myrsc and log into your account (or create an account.) Select 'Interests' in the right hand menu, and update your preferences under 'Accessibility'. Alternatively call 01789 403436 and ask to be added to the Access Matters mailing list. You can also listen to an audio version of Access Matters.

For every RSC show you can download the audio notes, which are produced and circulated to bookers for an audio-described performance. They give details of the characters; set and costume. If you require large print or braille please let us know by calling 01789 403436 or emailing access@rsc.org.uk

For a map of disabled parking in Stratford-upon-Avon visit the Accessible Stratford-upon-Avon website.

The Play's The Thing

This is our interactive exhibition in the Swan Theatre. The exhibition has an audio-described tour, some British Sign Language (BSL) interpreted exhibits and is accessible to people using wheelchairs.

Find out access information for The Play's the Thing.

 

To book tickets for assisted performances call us on 01789 403436email access@rsc.org.uk or book tickets online.

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