FAQ - Tickets

• I've tried to make a booking online, but I have forgotten my login details

  We can send you a reminder. At the login page, click on the link at the bottom of the page and we will send you an email reminder of your login and password.

• Can I cancel my booking / return my tickets?

  Unfortunately, unless a performance is cancelled, we can't refund you for your ticket. But if you are able to get your tickets back to us at the Box Office at least 72 hours before the performance we can exchange the tickets for another performance or offer you a ticket credit, subject to an administration fee. Unfortunately this service applies to Stratford-upon-Avon productions only because different theatres have different policies, terms and conditions. To find out more please see our terms and conditions.

• How can I contact the Box Office

  The Box Office team can be contacted on 01789 331111, from 10am - 6pm Monday to Saturday. You can also email the Box Office at ticketqueries@rsc.org.uk  

• I've lost my tickets, will I still be able to get into a performance?

  Yes, you can still come to the performance, as long as you have your order number. On the day of the performance you'll need to bring it to the Box Office together with some ID and we will reprint your tickets. There is a charge of £1 per ticket to reprint for non-Members (to a maximum of £10 per performance).

  We cannot send out duplicate tickets before the day of the performance. 

• I've forgotten or lost my order number, will I still be able to collect my tickets?

  This is a bit more difficult. But if you are unable to provide these details, please contact us in advance and we can see how we can help you track down that information.

• I am disabled, can I still make a booking online?

  Yes you can. Select your chosen performance and then click on the special requirements link which will take you to the Disability Access Booking Form. This can be found at the bottom left of the page under the heading 'Special Access Requirements'.

• I can't access a particular discount online - why?

  Not all discounts are available online for various reasons. Please contact us for more information on 01789 403493 and we can explain further.

• Can I become an RSC Member online?

  Yes - there's more information about becoming an RSC Member, and all the benefits that come with membership, in our Membership section.

• Can I email my booking request?

  We can't currently accept bookings via email but it's simple to make a booking online. Just select the production you want to see in the What's On and Buy Tickets section and click on the 'Buy tickets' button, then choose the date that you would like to come.

• Can I use vouchers when booking online?

  We can redeem RSC Gift Vouchers but not Theatre Tokens online.