FAQ - Tickets

• I've tried to make a booking online, but I have forgotten my login details

  We can send you a reminder. At the login page, click on the link at the bottom of the page and we will send you an email reminder of your login and password.

• Can I cancel my booking / return my tickets?

  If we need to cancel the performance for any reason – including due to Covid-19 – you will be entitled to a full refund.  If you find you cannot attend the performance for a reason to do with the pandemic, we will offer a free exchange or credit note up to 24 hours before the performance.

  Unfortunately this service applies to Stratford-upon-Avon productions only because different theatres have different policies, terms and conditions. To find out more please see our terms and conditions.

   

• How do I receive my tickets?

  We are now offering e-tickets only as a PDF, which you can either print out or show on a mobile device when you arrive. Tickets cannot be held at the Box Office for collection. If you can't print or access your e-ticket please contact tickets@rsc.org.uk 

• How can I contact the Box Office

  You can contact our Box Office team on 01789 331111, from 12 noon - 6pm Monday to Friday. You can also email the Box Office at tickets@rsc.org.uk

• I am disabled, can I still make a booking online?

  Yes, you can book online and also make use of the disabled people discount. Please select your chosen performance using our access booking form.

  To find out more details about ticket prices, see Access Tickets, Booking and Seating Plans.

  You can also see a full list of upcoming Assisted Performances and book online from here.

• How much are tickets to attend a performance? Do you offer ticket discounts?

  Ticket pricing depends on what theatre you're coming to, where you want to sit and what time you are coming to a performance (matinee, weekday, weekend). See Ticket Prices, Discounts and Offers for the full range of discounts available when you’re booking tickets.

   

• I can't access a particular discount online - why?

  Not all discounts are available online for various reasons. Please contact us for more information on 01789 331111 and we can explain further.

• Can I become an RSC Member online?

  Yes - there's more information about becoming an RSC Member, and all the benefits that come with membership, in our Membership section.

• Can I email my booking request?

  We can't currently accept bookings via email but it's simple to make a booking online. Just select the production you want to see in the What's On and Buy Tickets section and click on the 'Buy tickets' button, then choose the date that you would like to come.

• Do you sell gift vouchers?

  You can purchase RSC gift vouchers to buy tickets to see our plays in Stratford-upon-Avon, watch our online events and attend in person events in the Royal Shakespeare Theatre. You can also use them to buy RSC Membership, education workshops and programme vouchers. Gift vouchers are available in any denomination and are valid for 24 months from date of purchase.

  More about gift vouchers

   

• Can I use vouchers when booking online?

  Yes, you can redeem RSC Gift Vouchers when booking online but not Theatre Tokens. Theatre Tokens can only be used when making a phone booking with the RSC and only for Stratford-upon-Avon productions.

  To redeem your voucher(s), decide what you want to purchase and go to checkout. You will be asked on the Basket Summary page ‘Do you have an RSC Gift Voucher?’

   

  • For tablet and mobile users, you will need to click ‘Open’ to reveal this question.
  • Click on the question to reveal the voucher code box, where you will need to enter and add your gift voucher number.
  • Any remaining balance on your voucher(s) can be used for future bookings and until the expired date stated on the voucher(s).

• I am an RSC Member or Supporter. How can I access my Priority Booking?

  You can find all information about any of our forthcoming Priority Booking periods on our Priority Booking page.

• Can I view my ticket bookings online?

  Yes, by logging in to your MyRSC account and visiting the My Tickets section. There you will find a detailed list of all your current and past bookings . You will also be able to resend any email confirmation to your registered email address. Please make sure the email address you have registered with us is correct.

• I’ve lost my tickets, can I have replacements?

  If you’ve lost your e-tickets, we can resend these to your registered email address. Please contact the Box Office to organise replacements. You can contact our Box Office team on 01789 331111, from 12 noon - 6pm Monday to Friday. You can also email the Box Office at tickets@rsc.org.uk 

  If you have received your ticket by post and misplaced or forget your tickets, we can reprint them on the day for a charge of £1 per ticket. This fee doesn't apply if you’re an RSC Member or Supporter. 

  Please note: if you selected e-tickets upon booking, the Box Office will not print physical tickets as your e-ticket is sufficient.