FAQ - Tickets

• I've tried to make a booking online, but I have forgotten my login details

  We can send you a reminder. At the login page, click on the link at the bottom of the page and we will send you an email reminder of your login and password.

• Can I cancel my booking / return my tickets?

  If we need to cancel the performance for any reason – including due to Covid-19 – you will be entitled to a full refund.  If you find you cannot attend the performance for a reason to do with the pandemic, we will offer a free exchange or credit note up to 24 hours before the performance.

  Unfortunately this service applies to Stratford-upon-Avon productions only because different theatres have different policies, terms and conditions. To find out more please see our terms and conditions.

   

• How can I contact the Box Office

  You can contact our Box Office team on 01789 331111, from 12 noon - 6pm Monday to Friday. You can also email the Box Office at tickets@rsc.org.uk

• I am disabled, can I still make a booking online?

  Yes you can. Select your chosen performance and then click on the special requirements link which will take you to the Disability Access Booking Form. This can be found at the bottom left of the page under the heading 'Special Access Requirements'.

• I can't access a particular discount online - why?

  Not all discounts are available online for various reasons. Please contact us for more information on 01789 403493 and we can explain further.

• Can I become an RSC Member online?

  Yes - there's more information about becoming an RSC Member, and all the benefits that come with membership, in our Membership section.

• Can I email my booking request?

  We can't currently accept bookings via email but it's simple to make a booking online. Just select the production you want to see in the What's On and Buy Tickets section and click on the 'Buy tickets' button, then choose the date that you would like to come.

• Do you sell gift vouchers?

  You can purchase RSC gift vouchers to buy tickets to see our plays in Stratford-upon-Avon, watch our online events and attend in person events in the Royal Shakespeare Theatre. You can also use them to buy RSC Membership, education workshops and programme vouchers. Gift vouchers are available in any denomination and are valid for 24 months from date of purchase.

  More about gift vouchers

   

• Can I use vouchers when booking online?

  We can redeem RSC Gift Vouchers but not Theatre Tokens online.