We may collect or store the following information from you when you buy a ticket or other item from us, join a membership scheme, donate, attend a production or event, visit our website or premises, or contact us with an enquiry

• Title, first name, and last name
• Contact details including organisation/company name and job title (if appropriate), postal address, email address and telephone number(s)
• Date of birth
• Gender
• Communication preferences
• Interests
• Membership level
• Ticketing, membership, and/or donation history
• Transaction history including billing and payment card information (last four digits and card expiry data)
• Bank details including account name, number, and sort code if you set up a direct debit with us
• Gift Aid declaration
• Social media handle
• Technical information gathered when you visit our website; including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform
• Information about your visit to our website; including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number
• Image and likeness (as captured on our CCTV cameras, and in photographs and videos we may use for promotional purposes)
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Sensitive Information

This includes health information (if supplied) related to your booking or membership such as access need, allergy, or dietary requirements (for you or your party).

We may also collect health information if you have been involved in an incident, for example an accident, while at the RSC.

We sometimes request sensitive personal data in our audience and members surveys (such as race, ethnicity, and sexual orientation) to help us with our diversity monitoring and funder reporting. This data is not obligatory to provide, is analysed anonymously, and not linked to individual customer records.

Special category data we may collect about you include political beliefs, religious or philosophical beliefs, and trade union membership. 

Online Information

We keep a record of the communications we send you, and we may track whether you receive or open electronic communications so that we can ensure we are sending you the most relevant information.

We use social media to provide updates on our activities, to promote events and projects, or to communicate with you about the activities in which you are involved. We may tailor adverts on social media and elsewhere online relevant to your interests and behaviours. Depending on your own privacy settings with each social media provider, you can control the RSC’s permission to access information via social media platforms.

Data from Third Parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• If someone buys an RSC product (such as book or membership) for you as a gift, your contact details will be supplied to us so that we can send it to you.
• If we engage an external photographer or videographer to capture events.
• From our Board, Governors, Committees, or members of RSC staff e.g., if they wish to invite you to a production or event.
• Publicly available online information, such as information found in places such as Companies House, the electoral roll, property and housing market websites, official company website, your profile on LinkedIn, or information that has been published in articles/ newspapers.
• From an organisation which funds or works in partnership with the RSC, for example, if you attend one of our events or meet with us as a representative of your organisation.
• As part of the academic research we undertake, we may receive personal data from third party partners involved in our research projects. When this occurs, we ensure that appropriate safeguards and data sharing agreements are in place.
• We occasionally use the event marketing and promotion platform Eventbrite for selected activities. If, when booking, you provide Eventbrite with your consent to share your data with us, we will receive that data.
• From our advertising partners when we run advertising campaigns

We may collect or store the following information from you when you take part in one of our Learning or National Partnership activities, apply to join one of our schemes, attend a production or event, visit our website or premises, or contact us with an enquiry.

• First name and last name of participant and parent/guardian/carer where needed
• Contact details of participant including postal address, email address and telephone number(s) and parent/guardian/carer where needed
• Emergency/Next of Kin contact first name, last name, telephone number(s), and relationship to participant
• Date of birth and age
• If you are applying for a bursary, we may ask for supporting evidence e.g., Disability PIP, Free School Meals/Pupil Premium, Children in Care/Care Experienced, Young Carers, Universal Credit, and Student Support Grants
• School/place of education name, address, email address(s), headteacher first name and last name, teacher first name and last name, school year, and school group
• Communication preferences
• Image and likeness (as captured on our CCTV cameras, and in photographs and videos we may use for promotional purposes)
• If you are a teacher with whom we have professional relationship, your professional email, the name, address and telephone number of school/college, the type of school/college, key stage and year group, and subject taught
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Sensitive Information

This includes health information (if supplied) related to your participation with RSC such as access need, allergy, or dietary requirements (for you or your party).

Data from Third Parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• We may ask parents/guardians/carers or schools to supply information about under 18s for participation in our projects or for performance licensing purposes
• If we engage an external photographer or videographer to capture events
• If your details are given as an emergency contact for a member of one of our schemes or projects
• As part of the academic research we undertake, we may receive personal data from third party partners involved in our research projects

We may collect or store the following information from you when you express and interests in volunteering or joining one of our ambassador programmes, continue to volunteer, visit our website or premises, or contact us with an enquiry.

• Title, first name and last name
• Contact details including postal address, email address and telephone number(s)
• School/place of education name (if Under 18)
• Emergency/Next of Kin contact first name, last name, telephone number(s), and relationship to volunteer
• Date of birth
• Image and likeness (as captured on our CCTV cameras, and in photographs and videos we may use for promotional purposes)
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Sensitive information

This includes health information (if supplied) such as access need, allergy, or dietary requirements.

As part of our funding reporting requirements to Arts Council England, we request sensitive personal data (such as sex, gender identity, ethnicity, sexual orientation, and socio-economic background). This data is not obligatory to provide, is analysed anonymously, and not linked to individual volunteer records.

Data from Third Parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• Referees may provide information to us about your experience and competence
• If we engage an external photographer or videographer to capture events
• If your details are given as an emergency contact for one of our volunteers or ambassadors

We may collect or store the following information from you when you supply goods/services to us, purchase services from us e.g., hire a space within the RSC, are recommended to us, attend a production or event, visit our website or premises, or contact us with an enquiry.

• Company/organisation name
• Designated contact first name and last name
• Contact details including postal address, email address(es) and telephone number(s)
• Bank details including account number and sort code
• VAT and Tax numbers
• Record of goods/services provided/received
• Communication preferences
• Image and likeness (as captured on our CCTV cameras)
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Data from Third Parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• Recommendations from other organisations/clients
• If we engage an external photographer or videographer to capture events
• Publicly available online information, such as information found in places such as Companies House, your biography on your work website, or information that has been published in articles/ newspapers

We may collect or store the following information from you when you submit an audition to the RSC, apply for a job or a paid opportunity with us, apply to do work experience with us, visit our website or premises, or contact us with an enquiry.

• Title, first name, and last name
• Contact details including postal address, email address, and telephone number(s)
• Contact details of auditionee/applicant including postal address, email address and telephone number(s) and parent/guardian/carer where needed
• Emergency/Next of Kin contact first name, last name, telephone number(s), and relationship to auditionee/applicant
• Date of birth and age
• Work experience, education, qualifications, and career information
• Body measurements such as height
• Image and likeness as captured on our CCTV cameras and on audition videos
• Any other information you provide to us by email, letter, telephone, social media, via our website, or in person

Sensitive Information

This includes health information (if supplied) such as access need, allergy, or dietary requirements. We may ask for other information specific to the opportunity you are applying for.

Data from Third Parties

We may also obtain or collect personal information about you from other third-party sources, for example:

• Referees may provide information to us about your experience and competence.
• Contact details and employment history from recruitment agencies, when used to fill a position.
• Publicly available online information, such as information found in places such as Companies House, your biography on your work website, or information that has been published in articles/ newspapers.
• From our RSC colleagues e.g., if they wish to invite you to a production or event

We use the information we hold to: 

As a charity, the RSC depends on donations to support our work. We aim to identify ticket buyers and existing donors who might be interested in giving more support. To do this efficiently, we may use publicly available information (gathered by us or third parties) to see if you might want to donate more. This helps us make appropriate and tailored requests.

We do not let third parties use your data for other purposes. We might look at publicly available details about your wealth (like house price values), if you are a trustee of a charity, have donated to similar causes, or raised funds for charitable purposes, in addition to your interests in the arts.

We understand not everyone wants this, and you can ask us to stop at any time by contacting dataprotection@rsc.co.uk. If you do, we will delete the information we have collected about you for these purposes.

We use the information we hold to:  

We use the information we hold to: 

We use the information we hold to:

We will store data in our database system(s) for a maximum of seven years after your last engagement with us, through ticket, gift voucher or membership purchases, or making donations.

At that point, your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database system(s) for a maximum of seven years after your last engagement with us, through participating in our work, or requesting to be kept up to date with our activities.

At that point, your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database system(s) for a maximum of six years plus the current financial year after your last engagement with us, through your volunteering work, or requesting to be kept up to date with our activities.

At that point, your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database and finance system(s) for as long as you continue to purchase services from us, supply us with goods and/or services, or 6 years plus the current tax year, where the relationship is not ongoing.

At that point, your data will be deleted and no longer processed, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

For unsuccessful applicants, we will store data in our HR systems for 6 months following your application, at which point it will be deleted, unless:

• There is an outstanding issue, claim or dispute requiring us to keep such information until resolution.
• You consent to our keeping your data on file to keep you informed of other suitable opportunities.

• You can manage your own details in your online RSC Account
• Contact dataprotection@rsc.org.uk
• Use the unsubscribe link in our emails

• Contact dataprotection@rsc.org.uk or your regular RSC contact
• Use the unsubscribe link in our emails

• Contact dataprotection@rsc.org.uk or your regular RSC contact
• Use the unsubscribe link in our emails

• If you are a supplier or customer, contact accounts.payable@rsc.org.uk or your regular RSC contact
• If you are an industry contact email dataprotection@rsc.org.uk

• Contact dataprotection@rsc.org.uk or your regular RSC contact