Access information

We want to make everything we do accessible to all our audiences. We offer captioned and audio described performances along with touch tours to enhance your experience at the theatre.

Information for Deaf and hard of hearing people
Hearing aids, induction loop and audio enhancement system
Information for people with a visual impairment

Ticket prices
Tickets for disabled people cost £16 in all our theatres - whenever you visit or wherever you choose to sit. If you require the services of a companion their ticket will also be £16. Please note that currently booking for people with specific seating requirements isn't available online.

Booking tickets
You can book tickets using our dedicated booking line for disabled people on 01789 403436 or by emailing or in person at the theatre Box Office. Advance booking is recommended.

Improving Visibility
There are four seats available at every performance in the front row of the Royal Shakespeare Theatre, and Swan Theatre stalls for people with either a visual or hearing impairment. Please ask Box Office staff about the availability of these seats when booking your ticket.

Both the Royals Shakespeare Theatre and Swan Theatre are fully accessible to all wheelchairs users. When booking please remember to tell the Box Office if you require a wheelchair space, an aisle seat or if you want seats for an audio described or captioned performance. This will allow the Box Office to allocate you the most appropriate seat for your needs.

Please note that for health and safety reasons, if you have booked a wheelchair space you will need to remain in your wheelchair. If you wish to transfer from your wheelchair to a fixed seat please do not book a wheelchair space.

Both the Royal Shakespeare Theatre and Swan Theatre have lift access to all levels of the building and are fully accessible to electric wheelchair users.

There are disabled toilets on each floor of the Royal Shakespeare Theatre and two on the ground floor of the Swan Theatre. Please note that our toilets do not contain hoist systems.

There are seven disabled parking bays on Waterside directly outside the Royal Shakespeare Theatre and ten bays on Chapel Lane, the road opposite the Swan Theatre. These spaces are available on a first come, first served basis and hold no time restrictions.

There is a car drop off point directly outside the Royal Shakespeare Theatre and a coach drop off point just past the Swan Theatre. More information for blue badge holders about parking in Stratford.

Contact us
If you have concerns about any aspect of your visit please email or call 01789 403436  prior to your visit. Alternatively a member of our Front-of-House team will be happy to assist you on arrival.

Access Matters
Join the Access mailing list to receive our large print newsletter Access Matters, with details of our assisted performances and access information. Join the Access mailing list

Contact us & FAQs

Ticket Hotline

0844 800 1110
Mon-Sat, 10am-6pm

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