We want everyone to feel welcome in our new, outdoor performance space.
Here you can find all information about the accessibility of the Garden Theatre, and how to book if you have any access requirements. We realise it can be daunting to visit a new venue, particularly an outdoor one, so we want all our audiences to feel as comfortable as possible in this amazing new space.
You can also read our general Garden Theatre FAQs.
Please let us know when you book if you require an accessible seat or wheelchair space, as most seats are only accessible via steps, not all sections have handrails and there are a limited number of seats with armrests. This will ensure we can give you priority when allocating seats.
To book, please fill out the Access Booking form and a member of our helpful Box Office team will be able to assist you.
We will be enforcing 1m+ social distancing at all times, including inside the Garden Theatre. Audience members will be seated in groups of up to six people or two households, with a vacant seat left between groups to allow for social distancing.
Please wear a face covering at all times during your visit unless you are eating or drinking, seated in the auditorium or exempt.
You can find out more about the steps we're taking to keep our audiences safe.
WHEELCHAIR POSITIONS AND SEATING
There are seats in the front row that can be reserved for anyone who requires a seat close to the stage, or completely step-free access. These will be more limited than in our indoor venues, so please let our team know when booking if you would like to reserve one.
There are wheelchair positions that can be purchased with or without companion seats. Please note: we aren't able to allow any wheelchair transfers inside the theatre space, as we can't store wheelchairs, scooters or walking aids within close proximity in the event of an emergency.
There are 100 seats across the whole theatre that have armrests; please ask our team when booking if you would like to reserve one. If you usually prefer an aisle seat, the legroom in the Garden Theatre is 20cm greater than our usual maximum to allow for social distancing, so you may find that you could sit anywhere in the Garden Theatre more comfortably.
TOILETS AND FACILITIES
Garden Theatre audiences will be able to use the toilets on the Ground Floor of the Royal Shakespeare Theatre, meaning that there will be accessible toilets and baby changing facilities available.
Please note that the cloakroom will be closed for these performances, so please keep personal items to a minimum if possible. Biodegradable ponchos are available for purchase in case of bad weather. Please remember to wear sunscreen and protect yourself in hot weather.
There are disabled parking bays opposite the theatre and in the surrounding streets. For a map of disabled parking in Stratford-upon-Avon visit the Accessible Stratford-upon-Avon website.
For more information on our location, parking and maps, see Getting Here.
We will be running Audio Described, Captioned and BSL Integrated performances. You can read our Assisted Performances schedule to find out when they are.
For Audio Described performances, headsets will be available to borrow. These will have protective coverings on them to ensure hygiene.
Due to Covid-19, our Touch Tours will be running a bit differently. We will be recording video and audio described Touch Tours which you will be able to watch or listen to before the performance. We will also be running in-person Touch Tours, though there will be some changes made in order to keep our staff and actors safe. Please keep checking this page for more updates as we work towards reopening.
Due to the outdoor setting, we will be taking a more “chilled” approach to all performances in the Garden Theatre. This means babes-in-arms will be welcome, audience members will be more free to make noise during performances, and to come and go in and out of the auditorium more freely.
If you need to leave for any reason, a member of the Front of House staff will re-admit you at a suitable point in the performance.
As all Garden Theatre performances are chilled, babes-in-arms are welcome, but must sit on an adult’s lap. Children who are old enough to walk will need to have a seat purchased for them. There will be an area in which to leave pushchairs and prams, and there will be a member of staff in this area at all times.
There will be three hearing aid loops in the theatre which cover all sections of seating.
For audio enhancement, you can pick up headsets from an access point in the Swan Gardens, near the main doors of the theatre space. In the interest of Covid safety, our headphones will have protective coverings which enable us to clean them thoroughly.
Assistance dogs are welcome and can stay with you inside the auditorium, or be left with a member of the Front of House team outside. Please do let our Box Office team know if you intend to bring a dog with you.
To book tickets, or for any more information, you can contact our Box Office team at firstname.lastname@example.org or call us on 01789 331275.