Read what Emma Harris, Trainee Venue Manager, says about her start at the RSC as a Customer Service Apprentice

Emma Harris
Photo by Lucy Barriball © RSC Browse and license our images

What does being a Customer Service Apprentice involve? 

Being a Customer Service Apprentice involves taking on the role of a Front of House Assistant while also gaining a wider knowledge of customer service within a large organisation. The majority of the time is made up of working as a FOHA but there is also coursework that is set for you to complete. You meet with a tutor who helps guide you through this work.

What's your favourite part of your job?

My favourite part of the job was being able to talk to people from all over the world with different life stories. This includes both members of the public and members of the Front of House team! It is also a great feeling when you help someone with an issue and genuinely make their experience better.

Did you specifically want to work in Front of House in the theatre?

When I applied for the job, I didn’t know what exactly I wanted to do. It was only when looking at the job description that I decided that it would be suited to my personality. I didn’t want a job where I was just sat behind a desk and I knew I wanted to be out talking to and helping people. I loved the buzz of the theatre which made this job even more appealing.

Would you consider work in another theatre or another area?

I’m definitely hooked to theatre life! It’s a unique atmosphere which is great to work in. There are so many great theatre venues to choose from that I can see myself working in a theatre for a long time.

What did you study at college?

I studied English Literature, English Language, Philosophy and Ethics and Psychology at AS Level before applying for this job.

What do you think made you stand out against all the other candidates and helped you get the apprenticeship?

I think my enthusiasm may have been a key factor. I was so excited to even have an interview that I couldn’t stop smiling throughout.

Did you have any previous work experience?

The only experience I had prior to this job was two weeks work experience at school.

What advice would you give to young people in your position?

I would say that is important to do what you enjoy! Even if you’re not completely sure what career path to follow, you spend the majority of your time at work/studying so do something that you can have fun with.

Would you recommend doing an apprenticeship?

Definitely, it’s a great way to continue learning whilst also getting hands on experience.


We offer apprenticeships in the Audience Care area together with Technical Theatre. Please sign up for vacancy alerts and you will receive an email as soon as a new apprenticeship opportunity is posted.

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