Updated 12 April 2022

Outside of the theatre from Bancroft Gardens with lots of people
The Royal Shakespeare Theatre from the Bancroft Gardens
Photo by Sam Allard © RSC Browse and license our images


If we need to cancel your performance for any reason – including due to Covid-19 – you will be entitled to a full refund. 

If we need to cancel the performance for any reason you will be entitled to a full refund. If you find you cannot attend the performance for a reason to do with the pandemic, we will offer a free exchange or credit note up to 24 hours before the performance. To get a refund for pre-ordered drinks, you need to notify us at least two hours before the show is due to start. See our Ticketing Terms and Conditions.

We recommend that you wear a face covering within our buildings and theatres, including in the auditorium, unless you are exempt, under 11 years old or when eating and drinking. Hand sanitiser is available, along with enhanced levels of cleaning across our facilities. Our staff are also on hand across the site to answer any questions you might have during the course of your visit. Find out more about what we're doing to ensure your safety at the theatre.

We are committed to ensuring you feel as safe and comfortable as possible during your visit so if you would like to discuss your booking with us, please contact our Box Office on tickets@rsc.org.uk or 01789 331111 (phone lines open midday to 6pm, Monday - Friday) and we will be happy to give you more detailed information so you can make an informed choice about your visit.


Keep Your RSC

The RSC is a charity and our mission is to transform lives through amazing experiences of Shakespeare and great theatre. If you can, please consider supporting us by making a donation and Keep Your RSC.




  • How do I know if the performance I have booked for has been cancelled?

  • Do you stream online performances?

  • What are my refund options if I book tickets?

Box Office opening times

You can contact our Box Office team on 01789 331111, from midday to 6pm (UK time) Monday to Friday. You can also email the Box Office at tickets@rsc.org.uk 

Do you have more questions? Visit our main Contact Us and FAQs page.