Updated 1 January 2023

Outside of the theatre from Bancroft Gardens with lots of people
The Royal Shakespeare Theatre from the Bancroft Gardens
Photo by Sam Allard © RSC Browse and license our images


If we need to cancel the performance or event for any reason, you will be entitled to a full refund. If you find you cannot attend for a reason to do with the pandemic, we will offer a free exchange or credit note up to 72 hours before the performance/event. This service is offered free of charge to RSC Members, non-members will be charged £2 per ticket exchanged. In order to get a refund for pre-ordered drinks, you need to notify us at least two hours before the show is due to start. See our Ticketing Terms and Conditions.

Our staff are on hand across the site to answer any questions you might have during your visit. Find out more about what we're doing to ensure your safety at the theatre.

We are committed to ensuring you feel as safe and comfortable as possible during your visit so if you would like to discuss your booking with us, please contact our Box Office on tickets@rsc.org.uk or 01789 331111 (phone lines open midday to 6pm, Monday - Friday) and we will be happy to give you more detailed information so you can make an informed choice about your visit.

performances with social distancing 

We offer some performances in the Royal Shakespeare Theatre with socially distanced areas.

For these performances, the circle will operate at a reduced capacity. Audiences in the circle will be seated with an empty row in front and behind and with one empty seat between parties. If you're sitting in this area, you'll be asked to wear a mask throughout your visit, unless exempt. Adjoining bars and toilets will be socially-distanced and reserved exclusively for those who have requested socially-distanced seating.

Find out more


Keep Your RSC

The RSC is a charity and our mission is to transform lives through amazing experiences of Shakespeare and great theatre. If you can, please consider supporting us by making a donation and Keep Your RSC.




  • How do I know if the performance I have booked for has been cancelled?

  • Do you stream online performances?

  • What are my refund options if I book tickets?

Box Office opening times

You can contact our Box Office team on 01789 331111, from midday to 6pm (UK time) Monday to Friday, excluding Bank Holidays. You can also email the Box Office at tickets@rsc.org.uk 

Do you have more questions? Visit our main Contact Us and FAQs page.