Contact Us and FAQs

Tickets

 

Talk to us
Ticket Hotline: 0844 800 1110
10am-6pm, Mon-Sat

Email us
ticketqueries@rsc.org.uk 

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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TicketsFrequently Asked Questions

Q - I've tried to make a booking online, but I have forgotten my login details
A - At the login page, click on the link "Forgot username or password" and you will be sent an email reminder of your login and password.

Q - Can I cancel my booking?
A - Unless a performance is cancelled, tickets cannot be refunded.  However, providing we have the tickets back at the Box Office at least 72 hours before the performance we can arrange to exchange the tickets for another performance or offer a credit.

Q - I've lost my tickets, will I still be able to get into a performance?
A - Yes.  On the day of the performance, you'll need to bring your order number to the Box Office (if you have it) together with some ID and we will reprint your tickets.  We cannot send out duplicate tickets before the day of the performance.

Q - I've forgotten my order number, will I still be able to collect my tickets?
A - You'll need your order number or your credit card to collect your tickets.  If you are unable to provide these details, please contact us in advance.

Q - I am disabled, can I still make a booking online?
A - Yes you can.  Select your chosen performance and then click on the special requirements link which will take you to the Disability Access Booking Form.

Q - I can't access a particular discount online
A -  Not all discounts are available online for various reasons.  Please contact us for more information on 0844 800 1112.

Q - Can I become an RSC Member online?
A - Yes.  More information about becoming an RSC Member.

Q - Can I email my booking request?
A - We currently cannot accept bookings via email. Make a booking online.

Q – Can I use vouchers when booking online?
A – We can redeem RSC Gift Vouchers but not Theatre Tokens online.


Feedback

 

Talk to us
0844 800 1110

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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FeedbackFrequently Asked Questions

Q - Why have sections of a Shakespeare play I saw been changed or cut?
A - Directors will often choose their performance text from many different editions of the play. This means that the same play will differ from production to production, and from the version you know. In addition, directors will edit plays to suit their particular interpretive approach to an individual production.

Q - Why is there smoking on stage when there is a ban on smoking in public places?
A - Where the artistic integrity of a performance makes it appropriate for a person who is taking part in that performance to smoke, the part of the premises in which that person performs will not be required to be smoke free. Please contact the Box Office if you are concerned about smoking in a production (0844 800 1110).

Q - How do I complain, compliment or comment about the RSC?
A - We welcome your feedback. You can send us an email from the forms on this page, phone or write to us. We aim to respond initially within seven working days. A full response to a complex issue may take longer, but we aim to give everyone a reply within three weeks of receipt. All emails get read immediately and are logged. Our policy is that staff in relevant departments answer the comment personally so you will get a much more informed answer.
You are also welcome to connect with us on Facebook, Twitter and other platforms.

Education

 

Talk to us
Schools Tickets: 0844 800 1113

Email us
education@rsc.org.uk


Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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EducationFrequently Asked Questions

Q - I have some questions I'd like to ask your artists - can you help?
A - There are online interviews and other resources in our Explore section which should help, but unfortunately we're unable to respond to all questions on an individual basis.

Q - I have some questions about how your organisation is run - can you help?
A - Please visit Our Work for information on the Company: key facts and figures, our Annual Report and other info.

Q - Can you give me some advice about how to get my students interested in Shakespeare?
A - We have plenty of classroom resources for different age groups: Primary, Secondary and ages 16-19

Q - Can you set up a meeting between my students and company members?
A - Unfortunately we are unable to arrange ad hoc meetings. Please check the Explore section to see if there is an online interview or visit What's On for talks and debates on stage.

Q - How can I book a workshop for students?
A - We can be flexible on dates and times of workshops and can accommodate up to 90 students in a workshop at a time (subject to availability). Full details on practical theatre workshops.

Q - I want to book a workshop about a Shakespeare play that you're not currently performing - is this possible?
A - Yes - please call Lizzie Rawlinson on 01789 272527 to talk through your options.

Q - I can't make any of the dates for your Teachers Professional Development Courses - are there any other options?
A - Yes, we can run teacher INSET courses at a venue and date of your choice. Call Lizzie Rawlinson on 01789 272527 to talk through your options.

Q - My child is home educated - what can you do for me?
A - We run workshops and events for groups of home educated children. Call Lizzie Rawlinson on 01789 272527 to talk through your options.

Q - I'm not teaching/studying in the UK - is there anything that you can do for me?
A - All our education programmes should be suitable for anyone with a reasonably high level of English.  Have a look at our online resources in the Explore section too.

Q - I'm an actor and would like more professional training - what do you offer?
A - We have a rigorous programme of artist development training but unfortunately it's only available to those actors who are rehearsing or performing with us currently.

Company Information Requests

 

Talk to us
0844 800 1110

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Company Information RequestsFrequently Asked Questions

Q - How many people saw an RSC production last year?
A - The RSC Annual Report includes this information and much more and is available to download.

Q - How is the RSC funded?
A - Information about the RSC's funding is included in the About Us section

Q - I'm completing a school/college/university project and need more information about the RSC. Where can I find this?
A - Our Annual Report includes detailed and varied information about the RSC.

Q - I'm coming to Stratford-upon-Avon in three months time, what can I see?
A - Information about all our up and coming productions is included in What's On. For productions that have just been announced, you can also read our recent press releases. You may also book a Theatre Tour , a trip up the Tower , browse the Exhibitions or book a table at the Rooftop Restaurant.

Q - I'm doing a school/college/university project and would like to survey RSC audiences. Do I need permission?
A - Yes. As an organisation, we conduct regular audience research and cannot accommodate requests for students to use their own surveys. However, if your project needs information you can't find in our annual report please submit a request and we may be able to provide copies of RSC research reports for your project.

Q - What kind of marketing does the RSC use to raise awareness of productions?
A - The RSC uses a range of media and techniques to market productions. These include; print advertising; online advertising; emails; direct mail; leaflet distribution; social media and outdoor advertising.

Q - Is the RSC interested in attracting new audiences to its work?
A - Yes, we are keen to welcome everyone to the RSC. As we are supported by Arts Council England, we have a special remit to attract regional and national audiences to the RSC. In particular we would like to attract more young adults (16 - 44), a broader range of social grades and more people from Black and Minority Ethnic groups to our work.

Jobs, work experience and placements

 

Talk to us
01789 296655

Email us
jobs@rsc.org.uk

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Jobs, work experience and placementsFrequently Asked Questions

Q - What work experience opportunities are there at the RSC?
A - We run a variety of Work experience schemes for different ages. For more information please visit Work With Us

Q -  How do I apply for work experience at the RSC?
A - Please visit the relevant Work Placements or Work Experience sections to find out how to apply.  Places are subject to availability. Please remember that we are unable to accept speculative applications.

Q - I've seen details of a work placement on your website, but there are no dates advertised. When can I apply?
A - Although some departments like the placement details to remain on the website for information purposes, you should only apply for a work placement with the RSC if the dates have been advertised.

Q - I'm thinking about a career in theatre. Where should I start?
A - As a first step, getting involved with a local amateur theatre group is a great way to gain experience and find out about the different roles within theatre. See Think Theatre and  www.getintotheatre.org for more ideas. 

Q - How can I apply for a job at the RSC?
A - To see our current vacancies please click here. Advice on our recruitment process is available in our guidance notes.

Q - Can you hold my CV on file for any current or future vacancies?
A - In order to be fair and consistent to all candidates we only accept a CV as an addition to application forms once a role is advertised. Please look out for a particular role and submit your application where you may attach a CV if you wish.

Q - When will you let me know the outcome of my application?
A - We aim to reply to all candidates regarding their application within two weeks of the closing date. There may be times where this is not possible, however. In this instance we will endeavour to contact you within two weeks of the closing date, confirming receipt of your application with information on when you can expect a decision.

Membership and Donations

 

Talk to us
01789 403 440

Email us
membership@rsc.org.uk

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Membership and DonationsFrequently Asked Questions

Q - How can I get regular information from the RSC? Is there a mailing list?
A - You can sign up to free regular emails, follow us on Facebook or Twitter or join one of the Membership schemes for regular information updates by post

Q - How much does Membership cost?
A - With a range of options from £18 to £10,000 per year, you can choose a level that suits you.

Q - What do I get as a Member?
A - Each Membership option has different benefits. Visit Join Us to see how you can benefit.

Q - How do I join the RSC Membership Scheme?
A - You can join online or call the Membership Office on 01789 403440.

Q - What options can I Gift Aid?
A - All RSC Memberships over £100 are eligible for Gift Aid.

Q - How can I support the RSC?
A - A charitable donation from £100 a year can offer you the benefits of membership, whilst also allowing you the opportunity to deepen your relationship with the company through special events, backstage tours and exclusive ticket booking services. You can also make a one-off donation of any amount online.

Q - Is there a minimum amount I have to give if I wish to donate to the RSC?
A - You can donate any amount of money online either as part of a ticket purchase or as a one-off donation.

Shop

 

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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ShopFrequently Asked Questions

Q - What kind of things can I buy at the theatre?
A - The shop sells an extensive selection of books, audio and DVDs alongside a range of contemporary merchandise designed exclusively for the RSC.

Q - What are the shop opening hours?
A - On performance dates the shop is open from 10am until the end of the interval of the evening show. On non-performance dates and on Sundays the shop is open from 10am - 5pm. RSC Mail Order is open Monday to Friday from 10am - 4.30pm (closed on Bank Holidays).

Q - How do I get my 10% RSC Full Members' Discount?
A - Click here for details of how to obtain your members' or promotional code discount.

Q - What are my username and password?
A - Click here for details of how to login to the site.

Q - What payment methods do you accept?
A - Click here for full details of payment methods and billing.

Q - Can I redeem my RSC Gift Voucher or Box Office credit in the shop? 
A - Regrettably it is not currently possible for us to accept RSC Gift Vouchers or Box Office credit in the shop. 

Q - What happens if I want to cancel or change an order?
A - Click here for details of how to amend your order.

Q - What happens if I want to return an item?
A - Click here for details of our Returns policy.

Visiting Us

 

Talk to us
0844 800 1110

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Visiting UsFrequently Asked Questions

Q: This is my first time at the theatre – what do I need to know?
  • To minimise disruption to members of the audience and actors we ask that all mobile phones are switched off upon entering the auditorium.
  • For reasons of copyright and to minimise disruption to performances photography is not permitted in the auditorium.
  • If you arrive late or you need to leave the auditorium for any reason, then you may be asked to wait until a suitable break in the performance before you can take your seat. The ushers will assist you in this.
  • There is no dress code for attending a performance. We just recommend you wear something comfortable.
  • You are welcome to take alcoholic and cold soft drinks into the theatre, in plastic containers available at the bar. To avoid accidents, hot drinks are not permitted inside the auditorium. To avoid a queue at the interval, you can order drinks before the show.

Disability access

 

Talk to us
Telephone: 01789 403744

Email us
access@rsc.org.uk

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Your name:
Your email address:

       

Disability accessFrequently Asked Questions

Q - What facilities are there for people with disabilities at the theatre?
Improving visibility: there are four seats available for every performance in the front row of the Royal Shakespeare Theatre stalls and Swan Theatre stalls for people with either a visual or a hearing impairment. Please ask Box Office staff about the availability of these seats when booking your ticket.

Theatre access: both the Royal Shakespeare Theatre and Swan Theatre have lift access to all levels of the building. There are wheelchair spaces on all levels of the Royal Shakespeare Theatre and on the ground floor of the Swan Theatre. Adapted toilets are available on all levels of the Royal Shakespeare Theatre and on the ground floor and first gallery level of the Swan Theatre.

Hearing impaired customers: the Royal Shakespeare Theatre and Swan Theatre auditoria are fitted with a loop system as are the Box Office, cloakroom and shop counters which provides a louder and better quality sound directly through the hearing aid. Headsets can also be borrowed free of charge for performances from the cloakroom. These amplify the sound of the performance.

Q - Is there parking for disabled people available?
A - There are 17 dedicated blue badge spaces on roads near to the theatre. There are seven on Waterside directly outside the Royal Shakespeare Theatre and 10 on Chapel Lane, which is the road opposite the Swan Theatre. The current 10 parking spaces at The Courtyard Theatre are also still available. All these spaces are available on a first come first served basis.

Q - Can I book online using the discount for disabled people?
A - When booking online you can fill in a form setting out your ticket requirements which we aim to turn round in six working hours.

Q - Is the discount for people who have a disability available at all performances?
A - Yes, there are no restrictions on when you can use the discount.

Q - Do you offer captioning and audio description at all performances?
A - Unfortunately as both type of performances are delivered live, at the moment resources don't allow us to offer this service at every performance.

Q - When are the captioned and audio described performances?
A - Please go to your chosen performance in What's On - where assisted performance dates are noted

Q - Can I bring my assistance dog to the theatre?
A - Yes, we are happy to accommodate all assistance dogs. You can either take them into the theatre or they can be looked after by our staff. Please tell the box office when you book your ticket if you want to bring your dog with you.

General Enquiries

 

Talk to us
0844 800 1110

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Your name:
Your email address:

       

General EnquiriesFrequently Asked Questions

Q - Can you tell me whether the production I am seeing is in a modern or a traditional setting?
A - Productions go on sale long before the majority of creative choices are made and prior to the show going into rehearsals, this includes choices relating to setting and style. We recommend contacting Box Office to enquire when booking your tickets or have a look at the information in What's On.

Q - How do I find out the length of a show?
The running time of a show is not fixed until the first performance. When it is known the timings will be placed in the information section of What's On. Alternatively, contact the Box Office.

Q - What is your artistic policy?
A - The Company's objectives laid down in its Royal Charter are to conserve, advance and disseminate the dramatic heritage of Shakespeare and to advance the dramatic art, both in the United Kingdom and throughout the world. For information about the RSC's vision, please visit Our Work.

Q - Will the RSC perform in a venue in my local area?
A - We are always interested to hear from venues that are keen to accommodate an RSC production. Schools can engage with the RSC in their local area through our Learning and Performance Network.

Q - How do I submit a script to the RSC for feedback?
A - Unfortunately the RSC does not accept unsolicited scripts but we do try to see as much new work as we can.

Q - Is the theatre available for hire?
A – The RSC has a selection of spaces available to hire for a range of uses such as conferences, meetings and filming projects. The newly transformed building also has a wedding license. More information on commercial hires.

Q - Can I raise money for my charity at the theatre? Can the RSC donate prizes to my fundraising event?
A - The RSC is itself a charity but supports many other charities. We make annual collections for a theatrical industry charity, Acting For Others, World Aids Day, The Poppy Appeal and Comic Relief. In addition, we make relevant appeals on behalf of local, national or international incidents. The RSC receives many requests throughout the year from individuals and organisations requesting sponsorship or donations and it is always with regret that we cannot assist with such requests.

Q - What do I do if I have lost an item at the theatre?

A - If you think you've lost something, we may be able to help you get it back.

First you should phone 01789 272 443. If there is no reply leave a message and your call will be returned as soon as possible. Please provide a detailed description of the property, being sure to note any unique attributes or identifying features. Information regarding the date of the loss, the performance you were watching when you lost the item and the seat in which you were sitting will also help us narrow down the search.

All items found within the theatre are kept by our lost property department for one month from date they are found. After this time any lost items becomes the property of the Royal Shakespeare Company and the item will be used for the RSC's charitable purposes, recycled or disposed of responsibly. All personal data is removed from property and securely destroyed.

Once we have confirmed that we have found your property it may be collected from the Royal Shakespeare Theatre by prior appointment. If it is necessary to return an item to you by post then the item will be weighed to calculate the cost of postage. We ask that you send the equivalent amount of money in stamps, before we post the item out to you.