online performances - frequently asked questions

• Can I watch online events 'on demand' as well as live?

  The Winter's Tale is available on iPlayer until April 2022.

  Bookers for the Online Summer School will have access to the events for a limited period after the live stream.

  Some Patron, Member and Subscriber events will also be available to watch on demand for a limited period - visit your Members' Room for more details.

• When will I receive a link to watch online performances or events for which I have booked?

  If you have booked for an online performance or event, we'll send the link to watch to the email address you used when you placed your order. If you haven’t received the link two hours before the performance or event, first check your junk folders, then contact us at tickets@rsc.org.uk
  
  On the day of the performance or event you will also be able to access the link to watch by logging in to your online account, My RSC where you can view your order.

  
  

• What devices can I use to watch online events?

  For the best viewing experience we recommend using a laptop or computer but you could also watch using a mobile or tablet device. It’s worth remembering that the download speed you have from your internet service provider, overall internet speed and Wi-Fi performance can affect your experience.

  Some of our events are broadcast on Vimeo. You can access Vimeo through selected Smart TV platforms. Visit the Vimeo website to find out more about which apps and devices are supported and network and browser requirements.

  Our Patron events and Talking Shakespeare series will take place on Zoom.
  
  Further information and streaming tips can be found in our troubleshooting guide.

• How many devices can we use to watch online events with a single ticket booking?

  For all of our online events you only need to book once per household – you and your household can watch on as many devices as you wish. However we would ask that you consider how many members of your household might want to watch together and, if you are able to, add a donation to your purchase to support the RSC in this difficult time. 

• How do I watch your online performances?

  We have created a step by step guide of how you can enjoy our online performances at home on your TV, laptop or other device, with troubleshooting tips. See our troubleshooting guide.

• Can I pause or rewind online events?

  Watching our events live online is like watching a theatre performance in person, so you won’t be able to rewind a live stream broadcast if you arrive late. If you choose to pause, when playing is resumed you will automatically skip ahead to the current moment in the performance (rather than from the point you paused).  
   
  Similarly, if you’re watching one of our events taking place on Zoom (some Patron, Member and Subscriber events), you can’t rewind or pause during the live event.  
   
  If available on demand, once the live event has finished and the recording has been process, you will be able to catch up and watch the performance again with the options to pause and rewind.  

• Can I use a gift voucher or credit from my RSC account when booking an online event?

  All of our online events can be booked using a voucher, either through our website or via our Box Office phone line. If you would like to redeem credit on your RSC account, please book by calling Box Office on 01789 331111 (available Monday - Friday, 12noon - 6pm).

• Can I watch online events from outside the UK?

  You can watch our online events from outside the UK but please note the live stream broadcast time is BST.

  Recordings of our other Patron, Member or Subscriber events will be available to access via your Members' or Patrons' Room. Please note it may take a few weeks before we are able to upload these recordings whilst they are being captioned.

• Who can I contact during online events if I'm having technical difficulties?​

  We are unlikely to be able to give individual technical support during the broadcast of our online events so please test the link we send you before the start time. The ‘virtual doors’ to our events will open shortly before the performance to give you time to get everything up and running. 
   
  If you experience any technical issues you can report these by emailing tickets@rsc.org.uk Please note that we may not be able to reply to you immediately and would advise following our troubleshooting guide for further information and streaming tips. 
   
  If you are having difficulties accessing one of our Patron events or the Talking Shakespeare series you can email invitation@rsc.org.uk  
   
  All our online events will be monitored by staff who will notify bookers using the live chat tool of any general technical issues that we are aware of.