Hearing aids, induction loop and audio enhancement system

We have installed an audio system to enable patrons with hearing impairments to hear the performances better. There are two ways of accessing the system and both are free to access.

You can connect to the induction loop via your hearing aid. Do this by switching your hearing aid to the T position. This is only audible inside the auditorium.

Alternatively, you can pick up a headset from the cloakroom. This comprises of headphones and a radio pack. You can choose between single or double earpieces, and they all come with instructions. You can try this system at the cloakroom.

FAQS

What is a loop?

The loop is simply a long piece of wire that broadcasts a radio signal (like an antenna). It is built into the floor under the seats on every level; meaning that you will never be more than a few feet from it. This means that the signal strength will be the same regardless of where you are seated. Please note that we have a loop in each theatre but no infra red loop facility.

Where are the microphones that feed the loop?

The microphones that feed into the loop are located at the front of the circle. In essence, this is where you will be hearing the actors from, wherever you are sat.

Will it be clearer if I switch between the two?

Clarity will be no different whichever device you choose as both use the same microphones and share the same signal.

Will it be louder if I use both hearing aids and headphones at the same time?

Using headsets over a hearing aid in the normal position (not T) may work for you, but it's best to use either the headset or the aids, never both.

What do I do if my headset/hearing aid doesn't appear to be working?

Our headsets and the loop itself are tested before each performance. Therefore, any problems you might be experiencing are likely to be caused by flat batteries or the connection of your headset or hearing aid, rather than the loop itself. In some cases older model 3G mobile phones in the immediate area can interfere with your signal, so ensure your phone is switched completely off during the performance. If you encounter problems, double check your device or find the Front of House Assistant closest to you (even during the performance) and they will replace your headset and/or do everything they can to assist you.

Contact us & FAQs

Ticket Hotline

0844 800 1110
Mon-Sat, 10am-6pm

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Teaching Shakespeare