Contact Us and FAQs
BOX OFFICE: 0844 800 1110

Tickets

 

Talk to us
Ticket Hotline: 0844 800 1110
10am-6pm, Mon-Sat

Email us
ticketqueries@rsc.org.uk 

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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TicketsFrequently Asked Questions

Q - I've tried to make a booking online, but I have forgotten my login details
A – We can send you a reminder. At the login page, click on the link 'Forgot username or password' and we will send you an email reminder of your login and password.

Q - Can I cancel my booking?
A – Unfortunately, unless a performance is cancelled, we can't refund you for your ticket. But if you are able to get your tickets back to us at the Box Office at least 72 hours before the performance we can exchange the tickets for another performance or offer you a ticket credit, subject to an administration fee. Unfortunately this service applies to Stratford-upon-Avon productions only because different theatres have different policies, terms and conditions. To find out more please see our terms and conditions.

Q - I've lost my tickets, will I still be able to get into a performance?
A - Yes. You can still come to the performance, so long as you have your order number. On the day of the performance you'll need to bring it to the Box Office together with some ID and we will reprint your tickets. We cannot send out duplicate tickets before the day of the performance.

Q - I've forgotten or lost my order number, will I still be able to collect my tickets?
A – This is a bit more difficult. But if you are unable to provide these details, please contact us in advance and we can see how we can help you track down that information.

Q - I am disabled, can I still make a booking online?
A - Yes you can. Select your chosen performance and then click on the special requirements link which will take you to the Disability Access Booking Form. This can be found at the bottom left of the page under the heading 'Special Access Requirements'.

Q - I can't access a particular discount online - why?
A - Not all discounts are available online for various reasons. Please contact us for more information on 0844 800 1112 and we can explain further.

Q - Can I become an RSC Member online?
A – Yes - there's more information about becoming an RSC Member, and all the benefits that come with membership, in our Membership section.

Q - Can I email my booking request?
A - We can't currently accept bookings via email but it's simple to make a booking online. Just select the production you want to see in the What's On and Buy Tickets section and click on the 'Buy tickets' button, then choose the date that you would like to come.

Q – Can I use vouchers when booking online?
A – We can redeem RSC Gift Vouchers but not Theatre Tokens online.

Feedback

 

Talk to us
0844 800 1110

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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FeedbackFrequently Asked Questions

Q - How do I complain, compliment or comment about the RSC?
A - We welcome your feedback and you can complain, compliment or comment using the forms on this page, or you can phone or write to us (the contact information is also shown on this page). We will reply to you within seven working days if we possibly can. Of course, some feedback is more complicated and a full response to a complex issue may take longer, but we aim to give everyone a reply within three weeks of receipt no matter what. We promise that your message won't just 'disappear' - all emails get read immediately and are logged. Our policy is that the people who work in the most relevant department should answer the comment personally so you will get a much more informed answer.

You are also welcome to let us know what you're thinking on FacebookTwitter and other platforms.

Q - Why have sections of a Shakespeare play I saw been changed or cut?
A – We aren't trying to confuse you. Most of the plays we perform have lots of different editions – this is especially true for Shakespeare's plays. Directors will often choose their performance text from many different editions of the play. This means that the same play will differ from production to production, and sometimes from the version you know. In addition, directors will edit plays to suit their particular interpretive approach to an individual production. You can find out why they've chosen a particular version or interpretation at the Director's Talk which you can find in our Events listings. We also publish recordings of all Director's Talks (which is free to download) at our Soundcloud page.

Q - Why is there smoking on stage when there is a ban on smoking in public places?
A – We want our productions to be the best they can be. So we believe that where the artistic integrity of a performance makes it appropriate for a person who is taking part in that performance to smoke, the part of the premises in which that person performs will not be required to be smoke free. Please contact the Box Office (0844 800 1110) if you are concerned about smoking in a production.

Education

 

Talk to us
Schools Tickets: 0844 800 1113

Email us
education@rsc.org.uk


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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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EducationFrequently Asked Questions

Q - I have some questions I'd like to ask your artists - can you help?
A – We publish interviews and features with the artists involved in our productions here on the website – browse the relevant pages in What's On and Buy Tickets to see if your questions are answered there. There are resources from previous productions in our Explore section too. But unfortunately there just isn't enough time for our artists to answer everyone's questions individually. Sorry.

Q - I have some questions about how your organisation is run - can you help?
A – There's lots of information about the RSC in the About Us section. A good place to start is the Annual Report and the Our work pages.

Q - Can you give me some advice about how to get my students interested in Shakespeare?
A – Yes! Our Education section is exactly what you need. We have plenty of free, downloadable or ready-to-display classroom resources for different age groups: Primary, Secondary and ages 16-19. And our Teaching Shakespeare tool is a ground-breaking new online professional development programme developed in partnership with Warwick University.

Q - Can you set up a meeting between my students and company members?
A – We'd love to help every student have this kind of direct access, but unfortunately we are unable to arrange ad hoc meetings. But there are often opportunities to talk to our artistic team at events – so browse the Events listings for Writer and Director Talks, Unwrap behind the scenes events, Open set changeovers as well as educational conferences, master classes for teachers and students and much more.

And our free Live From Stratford-upon-Avon broadcasts to schools always include a Q&A session with members of the company as part of the broadcast.

Q - How can I book a workshop for students?
A - We can be flexible on dates and times of workshops and can accommodate up to 90 students in a workshop at a time (subject to availability). You can find out the full details on our Practical workshops page.

Q - I want to book a workshop about a Shakespeare play that you're not currently performing - is this possible?
A - Yes - call the Education Ticket Hotline on 0844 800 1113 to discuss the options. You can find out the full details on our Practical workshops page.

Q - I can't make any of the dates for your Teachers Professional Development Courses - are there any other options?
A - Yes, we can run teacher INSET courses at a venue and date of your choice. Call the Education Ticket Hotline on 0844 800 1113 to discuss the options.

Q - My child is home educated - what can you do for me?
A - We run workshops and events for groups of home educated children. Call the Education Ticket Hotline on 0844 800 1113 to discuss the options.

Q - I'm not teaching or studying in the UK - is there anything that you can do for me?
A - All our education programmes should be suitable for anyone with a reasonably high level of English. Have a look at our online resources in the Explore section too. Call the Education Ticket Hotline on 0844 800 1113 to discuss the options.

Q - I'm an actor and would like more professional training - what do you offer?
A - We have a rigorous programme of artist development training but unfortunately it's only available to those actors who are rehearsing or performing with us currently. Sorry.

 

Company Information Requests

 

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0844 800 1110

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Company Information RequestsFrequently Asked Questions

Q - How many people saw an RSC production last year?
A – A lot! The number changes every year, but the RSC Annual Report includes this information and much more and is available to download as a PDF.

Q - How is the RSC funded?
A - We are a registered charity (number 212481) and rely on a mix of income to fund our artistic programme and to help us reach the widest possible audience. Some of it comes from grants from the Arts Council and other places. Some of it comes from our own fundraising efforts. Some of it comes directly from ticket sales. Full information about the RSC's funding is included in the About Us section.

Q - I'm completing a school/college/university project and need more information about the RSC. Where can I find this?
A – The best starting point is our Annual Report which includes detailed and varied information about the RSC. You can download a PDF version too. If you need more information after you've read it then get in touch and we'll do our best to help you.

Q - I'm coming to Stratford-upon-Avon soon, what can I see?
A - Information about all our up and coming productions is included in What's On and Buy Tickets. For productions that have just been announced, you can also find out more in our Updates and news. You could also book a Theatre Tour, a trip up the Tower, browse the free exhibitions or book a table at the Rooftop Restaurant. And there are plenty of other things to do in Stratford-upon-Avon too. The Visit Us section has lots more information.

Q - I'm doing a school/college/university project and would like to survey RSC audiences. Do I need permission?
A – Yes, we're afraid so. As an organisation, we conduct regular audience research and cannot accommodate requests for students to use their own surveys – because we want to be careful not to annoy our audiences with too many requests for information. Our audiences are really important to us. However, if your project needs information you can't find in our annual report use the contact form to send us a request and we may be able to provide copies of RSC research reports for your project.

Q - What kind of marketing and communications does the RSC use to raise awareness of productions?
A - The RSC uses a range of media and techniques to market and communicate about our productions. These include: print advertising, online advertising, emails, direct mail, leaflet distribution, social media and outdoor advertising. We also have a busy press office who work with the media and bloggers to promote our work.

Q - Is the RSC interested in attracting new audiences to its work?
A - Yes, we are keen to welcome everyone to the RSC. As we are supported by Arts Council England, we have a special remit to attract regional and national audiences to the RSC. In particular we would like to attract more young adults (16 - 44), a broader range of social grades and more people from Black and Minority Ethnic groups to our work. We're working hard to achieve this.

Jobs, work experience and placements

 

Talk to us
01789 296655

Email us
jobs@rsc.org.uk

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Jobs, work experience and placementsFrequently Asked Questions

Q - What work experience opportunities are there at the RSC?
A – Our school work experience programme – Taste of theatre – runs each summer. Other work experience and placement opportunities are always advertised in our Jobs section. And there's more information about how the application process works in Work with us. Sign up for Job alerts and we can let you know when work placement dates are being advertised.

Q - I've seen details of a work placement on your website, but there are no dates advertised. When can I apply?
A - Some departments like the details of work placements in their teams to remain on the website for information purposes but you should only apply for a work placement once the specific dates have been advertised. If you sign up for Job alerts we can let you know when the work placement dates are being advertised.

Q - I'm thinking about a career in theatre. Where should I start?
A - As a first step, getting involved with a local amateur theatre group is a great way to gain experience and find out about the different roles within theatre. There's lots more helpful advice in our Careers guidance pages and look at www.getintotheatre.org for more ideas.

Q - How can I apply for a job at the RSC?
A – Current vacancies are always advertised here on the website. Advice on our recruitment process is available in our guidance notes once you've begun the application process. Sign up to Job alerts so we can let you know when a relevant job for you is being advertised.

Q - Can you hold my CV on file for any current or future vacancies?
A – We want to be fair and consistent to all candidates who apply for jobs with us, so we only accept a CV as an addition to application forms once a role is advertised. Please look out for a particular role and submit your application where you may attach a CV if you wish. Sign up to Job alerts so we can let you know when a relevant job for you is being advertised.

Q - When will you let me know the outcome of my application?
A – We know you're keen to hear from us once you've taken the time to apply for a role at the RSC. We aim to reply to all candidates regarding their application within two weeks of the closing date. There may be times where this is not possible, however. In this instance we will endeavour to contact you within two weeks of the closing date, confirming receipt of your application with information on when you can expect a decision.

 

Membership and Donations

 

Talk to us
01789 403 440

Email us
membership@rsc.org.uk

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Membership and DonationsFrequently Asked Questions

Q - How can I get regular information from the RSC? Is there a mailing list?
A - You can sign up to free regular emails, follow us on Facebook or Twitter or join one of the Membership schemes for regular information updates by post. And there's always the Updates and news section on this website if you want to browse the latest stories about what we're doing.

Q - How much does Membership cost?
A – Associate membership is just £18 per year. Full membership is £40 for people in the UK and £65 for members outside the UK. For an additional £20 you can become an RSC Friend. Each membership package offers unique benefits. Choose the level that suits you best. Find out more at the Membership pages.

Q - What do I get as a Member?
A - Each Membership option has different benefits. Visit Support Us to see how you can benefit.

Q - How do I join the RSC Membership Scheme?
A - You can join online or call the Membership Office on 01789 403440.

Q - What options can I Gift Aid?
A - All RSC Memberships over £100 are eligible for Gift Aid.

Q - How can I support the RSC?
A - A charitable donation from £100 a year can offer you the benefits of membership, whilst also allowing you the opportunity to deepen your relationship with the company through special events, backstage tours and exclusive ticket booking services. You can also make a one-off donation of any amount online. Find out more in the Support us pages.

Q - Is there a minimum amount I have to give if I wish to donate to the RSC?
A – No! Every penny we receive from our donors is received with gratitude. You can donate any amount of money online either as part of a ticket purchase or as a one-off donation.

 

Shop

 

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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ShopFrequently Asked Questions

Q - What kind of things can I buy in your shop?
A - Our shop in the Royal Shakespeare Theatre sells an extensive selection of books, audio and DVDs alongside a range of contemporary merchandise designed exclusively for the RSC. You can also buy all of these items in the RSC's online shop.

Q - What are the shop opening hours?
A – The shop is always open from 10am to 5pm, and on Monday to Saturday when there is a performance happening we open until the end of the evening interval. RSC Mail Order is open Monday to Friday from 10am - 4.30pm but is closed on Bank Holidays.

Q - How do I get my 10% RSC Full Members' Discount when I'm shopping at the online shop?
A - The discount will be applied automatically as you checkout and pay for your items. You can find out more about how to obtain your members' or promotional code discount in the online shop Help section.

Q - What are my username and password for the online shop?
A - These are the same as your username and password for the main website. You can find out more about your online account in the online shop Help section.

Q - What payment methods do you accept?
A - We accept all major debit and credit cards except for Diners Club International. You can find out  more about Payments in the online shop Help section.

Q - Can I redeem my RSC Gift Voucher or Box Office credit in the shop?
A - Unfortunately it is not currently possible for us to accept RSC Gift Vouchers or Box Office credit in the shop at the moment.

Q - What happens if I want to cancel or change an order?
A - To amend or cancel an order, please contact RSC Mail Order as soon as possible by emailing mailorder@rsc.org.uk.

Q - What happens if I want to return an item?
A - We will be happy to offer a refund, exchange or replacement on goods returned to us within 14 days of receipt, provided that returned goods are in their original, unopened and unused condition. Find out more about how to return and item in the online shop Help section.

Visiting Us

 

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0844 800 1110

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Visiting UsFrequently Asked Questions

Q: Where are you?
A - Our theatres are in Stratford-upon-Avon in Warwickshire. Full details on how to find the theatres can be found in the Visit us section.

We also regularly perform in London and theatres around the country. You can find details of how to find those theatres on the relevant venue website.

Q: This is my first time at the theatre – what do I need to know?
We're looking forward to welcoming you to our theatre. You can find out what to expect in the What to expect section.

If you have questions or queries our Front of house team are here to help you.

If it's your first trip to the theatre here are some useful things for you to know:

  • We ask everyone to switch off their phone once they enter the auditorium so that no one gets disturbed during the performance.
  • Photography is not permitted in the auditorium because it infringes copyright and is disruptive to the actors and other people in the audience.
  • If you arrive late or you need to leave the auditorium for any reason, then you may be asked to wait until a suitable break in the performance before you can take your seat. The ushers will assist you in this. We'll do our best to get you into the auditorium as quickly as we can.
  • There is no dress code for attending a performance. We just recommend you wear something comfortable.
  • You are welcome to take alcoholic and cold soft drinks into the auditorium with you, in plastic containers available at the bar. But hot drinks have to stay outside the auditorium so that there are no accidents.
  • To avoid a queue at the interval, you can order drinks before the show.

Disability access

 

Talk to us
Telephone: 01789 403744

Email us
access@rsc.org.uk

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Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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Disability accessFrequently Asked Questions

Q - What facilities are there for disabled people at the theatre?
A - We will do everything we can to provide access for you at the RSC.

Improving visibility
For people with either a visual or hearing impairment, there are four seats available for every performance in the front row of the stalls in both the Royal Shakespeare Theatre and the Swan. Please ask our Box Office staff about the availability of these seats when booking your ticket. Find out more information for people with visual impairments.

Theatre access
There is lift access to all levels of both the Royal Shakespeare Theatre and Swan Theatre. There are also wheelchair spaces on all levels of the Royal Shakespeare Theatre and on the ground floor of the Swan Theatre. Adapted toilets are available on all levels of the Royal Shakespeare Theatre and on the ground floor and first gallery level of the Swan Theatre. Find out more information about access.

Hearing impaired customers
Both auditoria, the Box Office, cloakroom and shop counters are fitted with a loop system which provides a louder and better quality sound directly through your hearing aid. You can also borrow headsets which amplify the sound of the performance free of charge from the cloakroom. Find out more information about hearing aids, induction loop and our audio enhancement system.

Q - Is there parking for disabled people available?
A - There are 17 dedicated blue badge spaces on roads near to the theatre . There are seven on Waterside directly outside the Royal Shakespeare Theatre and ten on Chapel Lane, which is the road opposite the Swan Theatre. The current ten parking spaces at The Courtyard Theatre are also still available. All these spaces are available on a first come first served basis.

Q - Can I book online using the discount for disabled people?
A – To use your discount online we ask you complete a form, setting out your ticket requirements. You can find a link to this form - labelled 'disability access booking form' - in the bottom left of the page for selecting seats once you have selected the play you'd like to see and the date you'd like to see it on. We aim to turn around your request in six working hours. We're sorry but you can't use your discount directly via the main online booking system at the moment.

Q - Is the discount for disabled people available at all performances?
A - Yes, there are no restrictions on when you can use the discount.

Q - Do you offer captioning and audio description at all performances?
A - Unfortunately as both types of performance are delivered live, at the moment resources don't allow us to offer this service at every performance.

Q - When are the captioned and audio described performances?
A – There is a list of all upcoming captioned performances available here and all upcoming audio described performances here. For more information about the assisted performance of the production you're coming to see please go to your chosen performance in What's On and Buy Tickets and follow the link to Access performance information.

Q - Can I bring my assistance dog to the theatre?
A – Yes of course, we are happy to accommodate all assistance dogs. You can either take them into the theatre or they can be looked after by our staff. Please tell the box office when you book your ticket if you want to bring your dog with you.

General Enquiries

 

Talk to us
0844 800 1110

Write to us
Royal Shakespeare Company
Royal Shakespeare Theatre
Waterside
Stratford-upon-Avon
Warwickshire
CV37 6BB

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General EnquiriesFrequently Asked Questions

Q - What do I do if I have lost an item at the theatre?
A - If you've lost something at the RSC, we will try our hardest to help you get it back.
Call us on 01789 272 443. If there is no reply leave a message and your call will be returned as soon as possible. It's really helpful if you let us have a detailed description of the thing you've lost - the more specific the better. It will also be really helpful if you let us know when you lost it, the performance you were watching and the seat you were sitting in.

Our lost property department keeps everything we find in the theatre for one month from the date it's found. After this time it legally becomes our property, so we will use it for charitable purposes, recycle it or dispose of it responsibly. All personal data is removed from property and securely destroyed.

If we find your property we'll make an appointment with you so that you can come and collect it from us. If you can't collect in person we can post it to you – we'll calculate the postage based on the weight. Since we are a charity, we ask that you send the equivalent amount of money in stamps to us before we post the item out to you.

Q - Can you tell me whether the production I am seeing is in a modern or a traditional setting?
A – Tickets for our productions go on sale as soon as we begin planning a show. However most of the creative decisions – including setting – often don't happen until rehearsals. So if you buy your tickets early we may not know yet what kind of production it's going to be. But do talk to the team at the Box Office when your are booking your tickets and have a look at the information about the production in What's On and Buy Tickets where we publish interviews with the creative team as the production develops.

Q - How do I find out the length of a show?
We always publish show running times in the What's On and Buy Tickets section of the website. But because every production is a unique treatment of the play, the exact running time of a show is not fixed until the first performances have happened. The team at the Box Office can help if you need to know the approximate length of a show before this.

Q - What is your artistic policy?
A - Our Royal Charter explains that our job is to 'conserve, advance and disseminate the dramatic heritage of Shakespeare and to advance the dramatic art, both in the United Kingdom and throughout the world.' If you want to know more about what that means in practice, and the goals of our current Artistic Director, Gregory Doran, there's lots more information in the Our work section of this website.

Q - Will the RSC perform in a venue in my local area?
A – We try to bring our productions to as many local theatres as we can. You can see the latest information about our touring productions in the What's On section. We are always interested to hear from venues that are keen to accommodate an RSC production and we work with schools and local theatre companies through our Learning and Performance Network.

Q - How do I submit a script to the RSC for feedback?
A - Unfortunately the RSC does not accept unsolicited scripts but we do try to see as much new work as we can. You can find out more about our new writing productions and work with new writers on the New plays page.

Q - Is the theatre available for hire?
A – Yes. We have rooms and spaces available to hire – including both the Royal Shakespeare Theatre auditorium and the Swan Theatre auditorium - for conferences, meetings, weddings and film and TV locations. Find out how to hire these spaces in the Commercial hire section.

Q - Can I raise money for my charity at the theatre? Can the RSC donate prizes to my fundraising event?
A – We are ourselves a charity and support many other charities. We make annual collections for a theatrical industry charity, Acting For Others, World Aids Day, The Poppy Appeal and Comic Relief. In addition, we make relevant appeals on behalf of local, national or international incidents. We receive a lot of requests throughout the year from individuals and organisations requesting sponsorship or donations and it is always with regret that we say we cannot assist with such requests.