Contact Us

TicketsFrequently Asked Questions

Q - I've tried to make a booking online, but I have forgotten my login details
A - At the login page, click on the link "Forgot username or password" and you will be sent an email reminder of your login and password.

Q - Can I cancel my booking?
A - Unless a performance is cancelled, tickets cannot be refunded.  However, providing we have the tickets back at the Box Office at least 72 hours before the performance we can arrange to exchange the tickets for another performance or offer a credit.

Q - I've lost my tickets, will I still be able to get into a performance?
A - Yes.  On the day of the performance, you'll need to bring your order number to the Box Office (if you have it) together with some ID and we will reprint your tickets.  We cannot send out duplicate tickets before the day of the performance.

Q - I've forgotten my order number, will I still be able to collect my tickets?
A - You'll need your order number or your credit card to collect your tickets.  If you are unable to provide these details, please contact us in advance.

Q - I am disabled, can I still make a booking online?
A - Yes you can.  Select your chosen performance and then click on the special requirements link which will take you to the Disability Access Booking Form.

Q - I can't access a particular discount online
A -  Not all discounts are available online for various reasons.  Please contact us for more information on 0844 800 1112.

Q - Can I become an RSC Member online?
A - Yes.  Click here for more information

Q - Can I email my booking request?
A - We currently cannot accept bookings via email.  Please click here to make a booking online.

FeedbackFrequently Asked Questions

Q - How do the RSC decide their programme? How far in advance does the RSC schedule shows?
A - The RSC's Artistic Planning team is responsible for programming decisions and discuss potential programming years in advance of a season. The final titles and performance schedule are usually finalised around 8 months in advance.

Q - What features of The Courtyard will remain in the new theatre?
A - The Courtyard is a prototype for the new Royal Shakespeare Theatre. However, improvements will be made such as the seating, acoustics and access to the new building.

Q - Can you give me more information about the style and content of a production?
A - Productions go on sale long before the majority of creative choices are still to be made. We recommend you enquire on booking about the style and content of a production, or have a look at the information in What's On

Q - What is your artistic policy?
A - The Company's objectives laid down in its Royal Charter are to conserve, advance and disseminate the dramatic heritage of Shakespeare and to advance the dramatic art, both in the United Kingdom and throughout the world. For information about the RSC's vision, please visit Our Work

Q - Will the RSC perform in a venue in my local area?
A - We are always interested to hear from venues that are keen to accommodate an RSC production. Schools can engage with the RSC in their local area through our Learning and Performance Network.

Q - Why is there smoking on stage when there is a ban on smoking in public places?
A - Where the artistic integrity of a performance makes it appropriate for a person who is taking part in that performance to smoke, the part of the premises in which that person performs will not be required to be smoke free. Please contact the Box Office if you are concerned about smoking in a production (0844 800 1112).

Q - How do I complain, compliment or comment about the RSC?
A - We welcome your feedback. You can send us an email from the forms on this page, phone or write to us. We aim to respond initially within 7 working days. A full response may take longer, but we aim to give you a full reply within 3 weeks of receipt. You are also welcome to connect with us on Facebook, Twitter and other platforms.

Q - How do I submit a script to the RSC for feedback?
A - Unfortunately the RSC does not accept unsolicited scripts but we do try to see as much new work as we can.

Q - Can I contact you about the new website?
A - Yes, we welcome your feedback. Please choose "Website" from the drop-down Subject list and send us an email through the form.

EducationFrequently Asked Questions

Q - I have some questions I'd like to ask your artists - can you help?
A - There are online interviews and other resources in our Explore section which should help, but unfortunately we're unable to respond to all questions on an individual basis.

Q - I have some questions about how your organisation is run - can you help?
A - Please visit Our Work for information on the Company: key facts and figures, our Annual Report and other info.

Q - Can you give me some advice about how to get my students interested in Shakespeare?
A - We have plenty of classroom resources for different age groups: Primary, Secondary and ages 16-19

Q - Can you set up a meeting between my students and company members?
A - Unfortunately we are unable to arrange ad hoc meetings. Please check the Explore section to see if there is an online interview or visit What's On for talks and debates on stage

Q - I want to book a workshop about a Shakespeare play that you're not currently performing - is this possible?
A - Yes - please call us (0844 800 1113) to talk to staff about your requirements

Q - I can't make any of the dates for your Teachers Professional Development Courses - are there any other options?
A - Yes, we can run teacher INSET courses at a venue and date of your choice. Call us (0844 800 1113) to talk to staff.

Q - My child is home educated - what can you do for me?
A - We run workshops and events for groups of home educated children. Please call us (0844 800 1113) to talk to staff.

Q - I'm not teaching/studying in the UK - is there anything that you can do for me?
A - All our education programmes should be suitable for anyone with a reasonably high level of English.  Have a look at our online resources in the Explore section too.

Q - I'm an actor and would like more professional training - what do you offer?
A - We have a rigorous programme of artist development training but unfortunately it's only available to those actors who are rehearsing or performing with us currently.

Company Information RequestsFrequently Asked Questions

Q - How many people saw an RSC production last year?
A - The RSC Annual Report includes this information and much more and is available to download.

Q - How is the RSC funded?
A - Information about the RSC's funding is included in the About Us section

Q - I'm completing a school/college/university project and need more information about the RSC.  Where can I find this?
A - Our Annual Report includes detailed and varied information about the RSC.

Q - I'm coming to Stratford-upon-Avon in three months time, what can I see?
A - Information about all our up and coming productions is included in What's On. For productions that have just been announced, you can also read our recent press releases

Q - I'm doing a school/college/university project and would like to survey RSC audiences.  Do I need permission?
A - Yes.  As an organisation, we conduct regular audience research and cannot accommodate requests for students to use their own surveys.  However, if your project needs information you can't find in our annual report please submit a request and we may be able to provide copies of RSC research reports for your project.

Q - What kind of marketing does the RSC use to raise awareness of productions?
A - The RSC uses a range of media and techniques to market productions.  These include; print advertising; online advertising; emails; direct mail; leaflet distribution; social media and outdoor advertising.

Q - Is the RSC interested in attracting new audiences to its work?
A - Yes, we are keen to welcome everyone to the RSC.  As we are supported by Arts Council England, we have a special remit to attract regional and national audiences to the RSC.  In particular we would like to attract more young adults (16 - 44), a broader range of social grades and more people from Black and Minority Ethnic groups to our work.

JobsFrequently Asked Questions

Q - What work experience opportunities are there at the RSC?
A - We run a variety of Work experience schemes for different ages. For more information please visit Work With Us

Q -  How do I apply for work experience at The RSC?
A - Please visit the relevant Work Placements or Work Experience sections to find out how to apply.  Places are subject to availability. Please remember that we are unable to accept speculative applications.

Q - I've seen details of a work placement on your website, but there are no dates advertised. When can I apply?
A - Although some departments like the placement details to remain on the website for information purposes, you should only apply for a work placement with the RSC if the dates have been advertised.

Q - I'm thinking about a career in theatre. Where should I start?
A - As a first step, getting involved with a local amateur theatre group is a great way to gain experience and find out about the different roles within theatre. See Think Theatre and  www.getintotheatre.org.uk for more ideas. 

Q - How can I apply for a job at the RSC?
A - To see our current vacancies please click here. Advice on our recruitment process is available in our guidance notes.

Q - Can you hold my CV on file for any current or future vacancies?
A - In order to be fair and consistent to all candidates we only accept a CV as an addition to application forms once a role is advertised. Please look out for a particular role and submit your application where you may attach a CV if you wish.

Q - When will you let me know the outcome of my application?
A - We aim to reply to all candidates regarding their application within 2 weeks of the closing date. There may be times where this is not possible, however. In this instance we will endeavour to contact you within 2 weeks of the closing date, confirming receipt of your application with information on when you can expect a decision.

Membership and DonationsFrequently Asked Questions

Q - How can I get regular information from the RSC?  Is there a mailing list?
A - You can sign up to free regular emails, follow us on Facebook or Twitter or join one of the Membership schemes for regular information updates by post

Q - How much does Membership cost?
A - With a range of options from £15 to £10,000 per year, you can choose a level that suits you.

Q - What do I get as a Member?
A - Each Membership option has different benefits. Visit Join Us to see how you can benefit.

Q - How do I join the RSC Membership Scheme?
A - You can join online or call the Membership Office on 01789 403440.

Q - What options can I Gift Aid?
A - All RSC Memberships over £100 are eligible for Gift Aid.

Q - How can I support the RSC?
A - A charitable donation from £100 a year can offer you the benefits of membership, whilst also allowing you the opportunity to deepen your relationship with the company through special events, backstage tours and exclusive ticket booking services.

Q - Is there a minimum amount I have to give if I wish to donate to the Transformation project?
A - You can donate any amount of money online either as part of a ticket purchase or as a one-off donation.

Q - How can I support the Transformation project?
A - You can donate any amount of money online or you can choose to sponsor a brick for £50 or Take Your Seat from £1200 a year, or £50 a month.

ShopFrequently Asked Questions

Q - What kind of things can I buy at the theatre?
A - The shop sells an extensive selection of books, audio and DVDs alongside a range of contemporary merchandise designed exclusively for the RSC.

Q - What are the shop opening hours?
A - On performance dates the Courtyard Theatre shop is open from 9.30am until the end of the evening performance interval. On weekdays and Saturdays during non-performance periods the shop is open from 9.30am to 6pm, and on Sundays from 11am until 5pm. RSC Mail Order is open Monday to Friday from 10am until 4.30pm (closed Bank Holidays).

Q - How do I get my 10% RSC Members' Discount?
A - Click here for details of how to obtain your members’ or promotional code discount.

Q - What are my username and password?
A - Click here for details of how to login to the site.

Q - What payment methods do you accept?
A - Click here for full details of payment methods and billing.

Q - Can I redeem my RSC Gift Voucher or Box Office credit in the shop? 
A - Regrettably it is not currently possible for us to accept RSC Gift Vouchers or Box Office credit in the shop. 

Q - What happens if I want to cancel or change an order?
A - Click here for details of how to amend your order.

Q - What happens if I want to return an item?
A - Click here for details of our Returns policy.

Visiting UsFrequently Asked Questions

Q - How do I get to the theatre in Stratford-upon-Avon?
A - Stratford-upon-Avon is situated near Junction 15 of the M40. There are regular trains from both Birmingham and London. See Getting Here for more info.

Q - Where can I park in Stratford-upon-Avon?
A - There are a range of paid car parks in Stratford-upon-Avon.  If you are visiting an evening performance you can often park for free in the parking bays surrounding The Courtyard Theatre.  Please check any parking restrictions at the on-road signs.  For details of the car parks please visit the district council's website.

Q - Can I buy food or drink at the theatre?
A - There is a licensed cafe bar at The Courtyard Theatre.  The foyer bars are open one hour before each performance and you may pre-order your interval drinks and snacks. See Visit Us for more information.

Q - Where can I buy copies of Shakespeare's plays?
A - There is a shop in The Courtyard Theatre foyer that stocks a wide range of exclusive RSC merchandise, including books, DVDs and play texts. Browse the shop online.

Q - I want to bring a group to Stratford-upon-Avon, what facilities are there?
A - Stratford has excellent coach parking facilities and plenty to entertain your group. Please see Visit Us for more details.

Q - I'd like to stay overnight, can you recommend a hotel?
A - RSC Short Breaks offers a range of hotels in the Stratford-upon-Avon area. 

Q - Can I get back to London on public transport after a performance?
A - The RSC works with Chiltern Railways to provide late night trains on selected Saturdays throughout the Summer season.  Please see the Shakespeare Specials section for dates and travel information.

AccessFrequently Asked Questions

Q - Can I book online using the discount for disabled people?
A - When booking online you can fill in a form setting out your ticket requirements which we aim to turn round in 6 working hours.

Q - Is the discount for people who have a disability available at all performances?
A - Yes, there are no restrictions on when you can use the discount.

Q - Do you offer captioning and audio description at all performances?
A - Unfortunately as both type of performances are delivered live, at the moment resources don't allow us to offer this service at every performance.

Q - When are the captioned and audio described performances?
A - Please go to your chosen performance in What's On - where assisted performance dates are noted

Q - Will there be wheelchair spaces in the new theatre?
A - Yes, there will be 12 spaces in the new theatre, on all levels. There will also be extra spaces on the first level in the Swan, in addition to the four spaces on the ground floor area.

Q - Can I bring my assistance dog to the theatre?
A - Yes, we are happy to accommodate all assistance dogs.  You can either take them into the theatre or they can be looked after by our staff. Please tell the box office when you book your ticket if you want to bring your dog with you.

General EnquiriesFrequently Asked Questions

Q - Is the theatre available for hire?
A - During the transformation of the Royal Shakespeare and Swan Theatres there is limited availability to hire spaces. The performance schedules are now fully booked until the Courtyard Theatre closes. For more information about private hire please send an email via the drop down list.

Q - Can I raise money for my charity at the theatre?
A - The RSC is itself a charity but supports many other charities. We make annual collections for a theatrical industry charity, Acting For Others, World Aids Day, The Poppy Appeal and Comic Relief. In addition we make relevant appeals on behalf of local, national or international incidents.

Q - Does the theatre have a restaurant?
A - The Courtyard theatre has cafe and bar facilities. Please see Visit Us for more information on facilities.

Q - Can I use my mobile phone during a performance?
A - To minimise disruption to members of the audience and actors we ask that all mobile phones are switched off upon entering the auditorium.   

Q - Can I take drinks into the auditorium?
A - You are welcome to take alcoholic and cold soft drinks into the theatre - in plastic containers available at the bar. To avoid accidents, hot drinks are not permitted inside the auditorium.

Q - Can I take photographs in the auditorium?
A - For reasons of copyright and to minimise disruption to performances photography is not permitted in the auditorium.

Q - If I arrive late for a performance when can I take my seat?
A - If you arrive late or you need to leave the auditorium for any reason then you may be asked to wait until a suitable break in the performance before you can take your seat. The ushers will assist you in this.

Q - Can I contact you about the new website?
A - Yes, we would welcome your feedback. Please choose 'Website' from the drop-down Subject list and send us an email through the form.