We can send you a reminder. At the login page, click on the link at the bottom of the page and we will send you an email reminder of your login and password.

If we need to cancel the performance for any reason you will be entitled to a full refund. If you find you cannot attend the performance, we will offer a free exchange or credit note up to 72 hours before the performance.

Unfortunately this service applies to Stratford-upon-Avon productions only because different theatres have different policies, terms and conditions. To find out more please see our Ticketing Terms and Conditions.

 

Your tickets will be emailed to the email address you have registered with us. You can also access the them online in your upcoming events. If you can’t print or access your tickets, please contact tickets@rsc.org.uk or call the Box Office: 01789 331111 (Monday - Friday, 10am-6pm excluding Bank Holidays)

You can contact our Box Office team on 01789 331111, from 12 midday - 6pm Monday to Friday. You can also email the Box Office at tickets@rsc.org.uk

Yes, you can book online and also make use of the disabled people discount. Please select your chosen performance using our accessibility booking form.

To find out more details about ticket prices, see Access Tickets, Booking and Seating Plans.

You can also see a full list of upcoming Assisted Performances and book online from here.

Ticket pricing depends on what theatre you're coming to, where you want to sit and what time you are coming to a performance (matinee, weekday, weekend). See Ticket Prices, Discounts and Offers for the full range of discounts available when you’re booking tickets.

 

Not all discounts are available online for various reasons. Please contact us for more information on 01789 331111 and we can explain further.

Yes - there's more information about becoming an RSC Member, and all the benefits that come with membership, in our Membership section.

We can't currently accept bookings via email but it's simple to make a booking online. Just select the production you want to see in the What's On and Buy Tickets section and click on the 'Buy tickets' button, then choose the date that you would like to come.

Yes, you can redeem RSC Gift Vouchers when booking online but not Theatre Tokens. Theatre Tokens can only be used when making a phone booking with the RSC and only for Stratford-upon-Avon productions.

 

You can find all information about any of our forthcoming Priority Booking periods on our Priority Booking page.

Yes, by logging in to your Upcoming Events. There you will find a detailed list of all your current bookings. You will also be able to view your mobile tickets and print these from this area of the website. Please make sure the email address you have registered with us is correct.

If you’ve lost your tickets or have not received them to your registered email address, you can view all your upcoming orders by logging in to your upcoming events section on our website. Alternatively, please contact the Box Office to organise replacements. You can contact our Box Office team on 01789 331111, from midday - 6pm, Monday to Friday, excluding Bank Holidays or by emailing tickets@rsc.org.uk 

If you have received your ticket by post and misplaced or forget your tickets, we can reprint them on the day for a charge of £1 per ticket. This fee doesn't apply if you’re an RSC Member or Supporter. 

Please note: if you selected mobile tickets upon booking, the Box Office will not need to print physical tickets as your mobile tickets will be sufficient.

Yes, any tickets returned to us by customers who can no longer attend will be made available online at their original face value, and you can book them online up to 30 minutes before a performance.

Alternatively, returned tickets may also be available on the day of each performance from the Royal Shakespeare Theatre Box Office.

Returned tickets on the day maybe limited to two per person per production and are non-transferable.

In MyRSC go to the section MY DETAILS, click on the words 'Amend your address' and then either follow the address finder steps or choose 'Amend your address manually'.

In MyRSC go to the section MY DETAILS, find the text box marked EMAIL and simply amend your email address. When your email is correct, go to the bottom of the page and click the SUBMIT button. Your new email address will now be saved.

If your address or postcode is not recognised or does not accurately represent your address, you can manually add your address by, in MY DETAILS, clicking on the words 'Amend your address' and choosing 'Amend your address manually'. This will allow you to add a bespoke address.

Please note: don't use special characters such as &, #, / or \

In order to change either your name or title, please either email tickets@rsc.org.uk or call our Box Office on 01789 331111

In order to close your account, please either email tickets@rsc.org.uk or call our Box Office on 01789 331111

Confirmation emails can take up to 24 hours to be delivered. Also check your email spam folder in case the confirmation email has been moved there automatically.

Alternatively in MyRSC go to the MY TICKETS area where you will see all your latest and past ticket purchases listed. For each, you can resend yourself the confirmation email as required.

Go to the MyRSC login page - at the bottom of the page find the section FORGOTTEN YOUR PASSWORD? and click 'Get and email reminder' - you will be sent an email with instructions on how to reset your password.

If you have forgotten the email address you used to create your account, please either email tickets@rsc.org.uk or call our Box Office on 01789 331111

For more information about how we use data please see our Privacy Policy.

You can sign up to free regular emails, follow us on Facebook or Twitter become a Subscriber, or join as a Member for regular information updates by post. And there's always the  Updates and news section on this website if you want to browse the latest stories about what we're doing.

Subscription is just £20 per year. Membership is £50 for people in the UK and £75 for members outside the UK. For an additional £20 you can become an RSC Friend. Each membership package offers unique benefits. Choose the level that suits you best. Find out more at the Membership pages.

You can support the RSC by becoming a Patron £150; your contribution will include a charitable donation towards the work that we do on and off our stages. Find out more in the Support Us pages. 

Each Membership option has different benefits , including regular information updates and Priority Booking. Visit Support Us to see how you can benefit. 

You can join online or call the Box Office on 01789 331111.

All RSC Memberships are eligible for Gift Aid.

A charitable donation from £150 a year can offer you the benefits of membership, whilst also allowing you the opportunity to deepen your relationship with the company through special events, backstage tours and exclusive ticket booking services. You can also make a one-off donation of any amount online. Find out more in the Support us pages.

No! Every penny we receive from our donors is received with gratitude. You can donate any amount of money online either as part of a ticket purchase or as a one-off donation.

The RSC is a not for profit organisation. As such, any income that we raise goes directly back to fund the work that we do on our stages, as well as our broad range of activities including education programmes, training artists, writers and all areas of theatre making practice. We rely on donations and charitable support to help to sustain our legacy and support essential theatre craft skills, facilities and training. The RSC also receives public investment from Arts Council England and 74% of our income is self-generated (this includes income from Box Office and trading income).

We create and perform productions of Shakespeare’s work, alongside new writing, to audiences at our home in Stratford-upon-Avon, around the UK, and internationally. Your donation allows us to continue this work which also includes: developing new work and writing, training artists, introducing young people to the theatre and Shakespeare, and ensuring access for young people and families by keeping ticket prices affordable.

 

You can cancel your direct debit by notifying your bank. Please also get in touch with the membership office to confirm this cancellation by emailing membership@rsc.org.uk or calling 01789 331328.

There are many ways your school can work with the RSC:

• The Schools' Broadcasts are available free to all UK schools and are supported by downloadable resources tailored for both a primary and secondary audience, including interactive whiteboard resources, downloadable packs and activities, rehearsal clips, interviews and images - find out more
• We offer a range of events and workshops for students of all ages, both in-person in Stratford-upon-Avon and online.
• Explore our range of teacher professional development opportunities, from bespoke INSET in your school to the RSC Certificate in Teaching Shakespeare
  
  

You will appreciate that we receive an enormous number of requests for interviews and it is just not possible to arrange these which is why we have designed our website to provide as much information as possible in response to the many enquiries we receive. 

We offer a year round programme of workshops in Stratford upon Avon led by RSC actors and directors. We also provide workshops to support our touring productions across the UK.  You can also book an RSC artist to lead a professional development day in your school or at a venue of your choice - find out more

We have a range of different resources available which include images, videos and teacher packs. All of our free resources are based on an active approach to Shakespeare's language and are inspired by each production's rehearsal process.  They are tailored to meet the needs of primary and secondary school students. 

For some of our more recent productions we also have interactive learning resources available which offer a great introduction to the plays at KS3. You may find our extensive resource Shakespeare Unlocked useful. This collaboration with the BBC contains a wealth of rehearsal footage and exploration of textual choices.

Find out more about our resources for teachers 

The RSC Shakespeare Toolkits for both Primary and Secondary Teachers are available to buy online in the RSC Shop.

There are a number of posters available for purchase through our online shop

You can sign up to free emails through My RSC, follow us on Twitter or become an RSC Member for regular information updates by post.

A number of our productions are available to purchase through the RSC shop.

The Shakespeare Birthplace Trust houses the RSC archives including cast lists and performance dates, production posters, videos, photographs, prompt books, designs, music manuscripts and reviews of RSC productions.

Visit our play pages for information on all of Shakespeare's plays, including images, video and interviews.

Thank you for your interest in working with us. We always advertise any vacancies on the RSC jobs section.

We do not accept CVs or applications other than those submitted in connection to advertised roles. 

Yes you do. As an organisation, we conduct regular audience research and cannot accommodate requests for students to use their own surveys – we want to ensure we do not overload our audiences with too many requests for information. 

We are ourselves a charity and support many other charities. We make annual collections for a theatrical industry charity, Acting For Others, World Aids Day, The Poppy Appeal and Comic Relief. In addition, we make relevant appeals on behalf of local, national or international incidents. We receive a lot of requests throughout the year from individuals and organisations requesting sponsorship or donations and it is always with regret that we say we cannot assist with such requests.

There's lots of information about the RSC in the About Us section. A good place to start is the Facts and Figures section which includes our Annual Report. 

We publish interviews and features with the artists involved in our productions here on the website – browse the relevant play pages to see if your questions are answered there.

Unfortunately there just isn't enough time for our artists to answer everyone's questions individually. Sorry. 

We have a rigorous programme of artist development training but unfortunately it's only available to those actors who are rehearsing or performing with us currently. Sorry.

We use a range of techniques to market our work.  These include:

• Print advertising
• Online advertising
• Email
• Direct mail
• Leaflet Distribution
• Social Media
• Outdoor advertising

We also have a busy Press Office who work with the media and bloggers to promote our work.

Unfortunately we do not accept unsolicited scripts but we do try to see as much new work as we can. You can find out more about our new writing production and our work with contemporary writers here.

For further information about RSC Next Generation our new Talent Development programme please look at our page.

 

We are a registered charity (number 212481) and rely on a mix of income to fund our artistic programme and to help us reach the widest possible audience. Some of it comes from grants from the Arts Council and other places. Some of it comes from our own fundraising efforts. Some of it comes directly from ticket sales. Full information about the RSC's funding is included in the About Us section.

The best starting point is our Annual Report which includes detailed and varied information about the RSC. If you need more information after you've read it then get in touch and we'll do our best to help you.

Yes, we're afraid so. As an organisation, we conduct regular audience research and cannot accommodate requests for students to use their own surveys – because we want to be careful not to annoy our audiences with too many requests for information. Our audiences are really important to us.

However, if your project needs information you can't find in our annual report use the contact form to send us a request and we may be able to provide copies of RSC research reports for your project

The RSC uses a range of media and techniques to market and communicate about our productions. These include: print advertising, online advertising, emails, direct mail, leaflet distribution, social media and outdoor advertising. We also have a busy press office who work with the media and bloggers to promote our work.

What are the shop opening hours?

Please check Your Visit page for our full opening times, including the shop. RSC Mail Order is open Monday to Friday from 8am-4pm, closed for weekends and Bank Holidays.

What are my username and password?

These are the same as your username and password for the main website.

How do I get my 10% RSC Full Members' Discount?

RSC Patrons and Members, enter your discount code at checkout. Contact the Box Office on 01789 331111 if you haven’t got your code. Please note that only RSC Full Members are entitled to this discount when shopping with the RSC. This discount does not apply to production programmes or discounted items.

If you require any further information about your Membership package, please visit www.rsc.org.uk/membership or contact the Membership team on +44 (0)1789 331328.

Can I redeem my RSC gift voucher or box office credit in the shop?

Unfortunately it is not currently possible for us to accept RSC Gift Vouchers or Box Office credit in the shop.

What do I receive as confirmation of my order?

At the end of the checkout process you will have the opportunity to view and print your order confirmation and order number. You will also be sent an email confirmation of your order, to the address specified during the checkout process. 

I want to cancel or change my order...

To amend or cancel an order, please contact RSC Mail Order as soon as possible by emailing mailorder@rsc.org.uk

I want to return an item...

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we will be happy to offer a refund, exchange or replacement on goods returned to us within 30 days of receipt, provided that returned goods are in their original, unopened and unused condition. Your statutory rights are not affected. Instructions for return will also be included with your order.
Our return address is as follows:

FAO Retail (Arden St),
Royal Shakespeare Company,
The Other Place,
22 Southern Lane,
Stratford-upon-Avon,
CV37 6BH

What payment methods do you accept?

We accept all major credit and debit cards, with the exception of Diners Club International.

When do you take payment?

We take payment when you place your order. If there is subsequently a problem with your order, we will contact you. If you wish to amend or cancel your order after placing it, please contact RSC Mail Order at mailorder@rsc.org.uk.

When do you take payment for pre-orders?

We take payment when you place your order; your items will be dispatched once they arrive in stock. If your order contains both pre-order and in-stock items, we will dispatch the in-stock items immediately, and the pre-order items when they arrive – there is no additional shipping cost for this service.

How do you secure my payment card details?

The RSC website maintains the highest levels of security. Our site uses SSL (Secure Socket Layer) technology to secure the transmission of data between your computer and our website. (This is indicated by "https" at the start of the website address and usually accompanied by a padlock icon and colour coding in your web browser.) All our data processing procedures are checked using the latest payment card industry guidelines.

What will my card statement say?

Your card statement will show a payment made to “RSC Enterprise Ltd”.

As an international customer, will I pay tax?

Customers placing orders for delivery outside the EU do not need to pay VAT on their goods. VAT will automatically be deducted from eligible orders. Please note: Your order must be both placed and delivered outside the EU for this tax deduction to apply (that is, both your billing and delivery addresses). Also note: Not all products are subject to VAT. 

What are your shipping prices?

Delivery prices: 

UK Up to 150g - £1.99
UK 150g - 1kg - £3.50 
UK 1kg - 2kg - £4.50
UK 2kg - 5kg - £8.00

Overseas, including Europe

Delivery charges are based on the total weight of goods ordered and will be calculated at checkout.

The maximum weight allowance for Canada and Cambodia is 2kg. 

What are your shipping methods?

Most UK orders are sent through Royal Mail; this is a three-day service from dispatch. Please allow up to 30 days for delivery to Europe and the rest of the world. Delivery estimate where stated in days is based on working days (Monday to Friday) and excludes the day of posting, Saturdays, Sundays and Bank Holidays in the UK and overseas.

EU Delivery Information

There may be local duty and/or taxes payable on goods delivered outside the UK. The Royal Shakespeare Company is not liable for paying these charges.

Customs charges and policies vary widely from country to country. Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. You are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this. If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for further information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.

Can I give a separate delivery and billing address?

Yes, during the checkout process you will have the option to specify both a billing and delivery address.

Can I send individual items to different addresses?

Unfortunately it's not possible to specify more than one delivery address per order. Should you need to send items to more than one address, you will need to place separate orders.

Can I send an order as a gift?

Your goods can be despatched to any address you choose, however we are unable to add personal messages to your order.

Can I track my order?

Most orders are sent by Royal Mail and do not receive a tracking number. If your order doesn't arrive within 14 days, and in the unlikely event you have not been contacted, please contact RSC Mail Order by emailing mailorder@rsc.org.uk

What personal information do you store?

We obtain personal information from you when you book tickets, shop online, enquire about our activities, subscribe to one of our online services (such as the newsletter), or create an account with us for any other reason. This may include your name, address, telephone number, email address, and credit card details where applicable.

Do you share my details with anyone?

If you have consented to our doing so, we may from time to time share your information with other organisations that we think may be of interest to you. When you provide your details, you will be asked if you want to allow this. If you change your mind at any time you can change your contact preferences in the account area (accessed via the "My Account" link at the top of all online shop pages.) This is also the page where you can make changes to your account details including username and password and your postal address, and view a summary of your recent order history.

How do you secure my personal data?

The RSC website maintains the highest levels of security. Our site uses SSL (Secure Socket Layer) technology to secure the transmission of data between your computer and our website. (This is indicated by "https" at the start of the website address and usually accompanied by a padlock icon and colour coding in your web browser.) All our data processing procedures involving the transmission and storage of payment card information are checked using the latest payment card industry guidelines.

I want to give feedback or make a complaint...

We welcome all customer comments and feedback. Please send any comments and complaints about the RSC Shop to feedback@rsc.org.uk or write to:

Head of Ticketing and Retail
Royal Shakespeare Company
Enterprise Ltd
3 Chapel Lane
Stratford-upon-Avon
CV37 6BE

We aim to respond to all complaints within 14 days of receipt.

Our theatres are in Stratford-upon-Avon in Warwickshire. Full details on how to find the theatres can be found in the Your Visit section.

We also regularly perform in London and theatres around the country. You can find details of how to find those theatres on the relevant venue website.

We're looking forward to welcoming you to our theatre. You can find out what to expect in the What to expect section.

If you have questions or queries our front of house team are here to help you.

If it's your first trip to the theatre here are some useful things for you to know:

• We ask everyone to switch off their phone once they enter the auditorium so that no one gets disturbed during the performance.
• Photography is not permitted in the auditorium because it infringes copyright and is disruptive to the actors and other people in the audience.
• If you arrive late or you need to leave the auditorium for any reason, then you may be asked to wait until a suitable break in the performance before you can take your seat. The ushers will assist you in this. We'll do our best to get you into the auditorium as quickly as we can.
• There is no dress code for attending a performance. We just recommend you wear something comfortable.
• You are welcome to take alcoholic and cold soft drinks into the auditorium with you, in plastic containers available at the bar. But hot drinks have to stay outside the auditorium so that there are no accidents.
• To avoid a queue at the interval, you can order drinks before the show.

We want as many people as possible to experience theatre at its best at the RSC. As well as having wheelchair and transfer seats for all our shows, we keep front row seats free for people who have difficulties seeing or hearing, and we run assisted performances for all our shows. 

Find out more information about access.

There are disabled parking bays opposite the theatre and in the surrounding streets. For a map of disabled parking in Stratford-upon-Avon visit the Accessible Stratford-upon-Avon website.

For more information on our location, parking and maps see Getting Here.

Yes, you can book online with the disabled people discount. Please select your chosen performance using our access booking form.

To find out more details about ticket prices, see Access Tickets, Booking and Seating Plans.

You can also see a full list of upcoming Assisted Performances and book online.

Yes, there are no restrictions on when you can use the discount.

Unfortunately as both types of performance are delivered live, at the moment resources don't allow us to offer this service at every performance.

There is a list of all upcoming assisted performances. For more information about the assisted performance of the production you're coming to see please go to your chosen performance in What's On and Buy Tickets and follow the link to Access performance 

Yes of course, we are happy to accommodate all assistance dogs. You can either take them into the theatre or they can be looked after by our staff. Please tell the box office when you book your ticket if you want to bring your dog with you.

We work with a network of around 200 schools across the country and provide work experience opportunities through our Next Generation programme.

We have 52 different departments, so the jobs we have are very varied. They range from roles directly involved in creating the shows, such as Lighting, Wardrobe and Technical, to roles which support this activity such as Finance, HR and Development. We also have a large Catering function, Nursery, Front of House teams, Education, Estates and IT departments, as well as admin jobs in lots of areas. You definitely don’t have to be a Shakespeare buff to work here. Where do you think you fit in?

As a first step, getting involved with a local amateur theatre group is a great way to gain experience and find out about the different roles within theatre. Explore the different areas you could work in at the RSC in our 'Where Do I Fit In?' page and see some 'Ways To Join'.

Look at www.getintotheatre.org for more ideas.

Current vacancies are always advertised here on the website, which is updated regularly. Make sure you never miss a job by signing up to receive job alerts so we can let you know via email when a relevant job for you is being advertised.

We will only hold your CV with your consent. All candidate information is deleted after a certain period due to data protection.

We know you're keen to hear from us once you've taken the time to apply for a role at the RSC. We aim to reply to all candidates regarding their application within two weeks of the closing date. However, there may be times where this is not possible. In this instance we try to contact you within two weeks of the closing date, confirming receipt of your application with information on when you can expect a decision.

We offer placement opportunities via formal schemes When we do have opportunities, they will be advertised on our website.

You can also sign up to our job alerts service to get an email to you every time there is a placement of interest added. If you can't find a placement now, it's possible we don't have any. But there are other ways to get involved, and you may find some of our tours, events and workshops are a great way of finding out more about our work.

Yes. We are continually increasing the number of apprenticeships we offer. We have recently had apprenticeships in Venue Management, Sound, Scenic Carpentry and the Nursery. Sign up to our job alert service that will send an email to you every time there is an apprenticeship added.

Unfortunately, we don’t give feedback to each individual applicant due to the huge number of applications we receive; however, we are happy to provide feedback if you come for an interview. For data protection reasons, we dispose of any interview notes after six months.

In some cases, the RSC may be able to offer sponsorship under the Skilled Worker or Creative Worker route for candidates who require a visa to work in the UK. However, our ability to offer sponsorship is analysed on a case-by-case basis and is subject to the number of Certificates of Sponsorship available to the RSC and satisfaction of the relevant eligibility requirements. Further details about the eligibility criteria for these routes can be found on the UK government's website at gov.uk/browse/visas-immigration/work-visas.

Most of our roles are advertised online, and we accept applications through our website. Depending on the requirements of the vacancy, this may be an application form, and others may be a CV upload. We will then invite you to an interview or assessment centre. Depending on the role, there may be one or two stages in the interview process. Once we have decided on the successful candidate, we will make an offer and only at this point will we contact references. A start date will be confirmed, and you will then start our induction process.

If you've lost something at the RSC, we will try our hardest to help you get it back. Please email us on lost.property@rsc.org.uk it is really helpful if you let us have a detailed description of the item you’ve lost, the performance you were watching and where you were sitting.

If we find your property we'll make an appointment with you so that you can come and collect it from us. If you can't collect in person we can post it to you – we'll calculate the postage based on the weight. Since we are a charity, we ask that you send the equivalent amount of money in stamps to us before we post the item out to you.

Tickets for our productions go on sale as soon as we begin planning a show. However most of the creative decisions – including setting – often don't happen until rehearsals. So if you buy your tickets early we may not know yet what kind of production it's going to be. But talk to the team at the Box Office when you are booking your tickets and have a look at the information about the play in What's On and Buy Tickets where we publish extra details about our shows, such as interviews with directors.

We always publish show running times in the What's On and Buy Tickets section of the website. But because every production is a unique treatment of the play, the exact running time of a show is not fixed until the first performances have happened. The team at the Box Office can help if you need to know the approximate length of a show before this.

We want our shows to be the best they can be. Where the artistic integrity of a performance makes it appropriate for a performer to smoke, the area in which that person performs will not be required to be smoke free.

Please contact the Box Office (01789 331111) if you are concerned about smoking in a production. 

Most of the plays we perform have lots of different editions, especially Shakespeare's plays. Directors will often choose their performance text from many different editions of the play. This means that the same play will differ from production to production, and sometimes from the version you know. In addition, directors will edit plays to suit their particular interpretive approach to an individual production.

You can find out why they've chosen a particular version or interpretation at the Director's Talk which you can find in our Events listings.

Our Royal Charter explains that our job is to 'conserve, advance and disseminate the dramatic heritage of Shakespeare and to advance the dramatic art, both in the United Kingdom and throughout the world.' Our artistic strategy is shaped by our Co-Artistic Directors Daniel Evans and Tamara Harvey.

We try to bring our productions to as many local theatres as we can. You can see the latest information about our touring productions in the What's On section.

The RSC does not accept unsolicited scripts; instead we identify writers we are interested in working with by closely monitoring new work across the UK. 

If you have a play reading, workshop sharing, or show coming up, do invite us. You can find out more about our New Work department, and how to contact them, on the New plays and writers page.

Yes. We have many rooms and spaces available to hire – including both the Royal Shakespeare Theatre auditorium and the Swan Theatre auditorium - for conferences, meetings, weddings and film and TV locations. Find out how to hire these and other spaces in the Commercial hire section.

We are ourselves a charity and support many other charities. We make annual collections for a theatrical industry charity, Acting For Others, World Aids Day, The Poppy Appeal and Comic Relief. In addition, we make relevant appeals on behalf of local, national or international incidents. We receive a lot of requests throughout the year from individuals and organisations requesting sponsorship or donations and it is always with regret that we say we cannot assist with such requests.

HOW DO I COMPLAIN ABOUT RSC FUNDRAISING?  Find out more

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