Terms & conditions

Box Office terms and conditions

Please check your tickets carefully for the correct theatre, date, play and performance time. If you have any enquiries please contact the RSC Box Office on 01789 403437. For our conditions of sale please refer to the back of your tickets.

RSC in Stratford-upon-Avon

Ticket exchange and resale
We will exchange tickets for RSC productions received at the Central Box Office at least 72 hours in advance of the performance for either seats at the same price, or a credit on account. This service is offered free of charge to RSC Members, non-members will be charged £2.00 per ticket exchanged.

You may ask the Central Box Office to resell tickets for RSC productions but we cannot guarantee a resale and we reserve the right to sell remaining tickets before returned tickets. This service is offered free of charge to RSC Members, non-members will be charged £2.00 per resold ticket.

Unfortunately the above services apply to Stratford-upon-Avon productions only - terms and conditions for RSC performances outside of Stratford-upon-Avon may vary. Similarly, the above services are not available for tickets bought through ticket agents or for non-RSC Productions.

Latecomers
Please note that late comers cannot be admitted to the theatre until a suitable break in the performance.

Ticket discounts
All ticket discounts are subject to limited availability and at the discretion of the Box Office Supervisor. Discounted tickets cannot be booked in conjunction with or combined with any other reductions or offers.

Babes in arms
Please note that babes in arms are not admitted to the auditorium. All children must be old enough to occupy their own seats.


Terms and conditions

  • You need a valid ticket which must be produced on arrival in order to enter the auditorium
  • Please check carefully the theatre, date and time printed on the front of this ticket as mistakes cannot be rectified after the booking has been confirmed
  • The RSC reserves the right to refuse admission in reasonable circumstances or to request any ticket holder to leave the theatre and take appropriate action to enforce this right
  • If you arrive later than the advertised start time then you may be asked to wait until a suitable break in the performance before you can take your seat. This may be the interval.
  • To ensure our audience safety the RSC may conduct occasional security searches which may include searching in your bag before entering the auditorium
  • This ticket can only be refunded in the event that the performance is cancelled. Details of our Ticket Exchange and Resale Policy can be found on your ticket wallet.
  • In the event of a cancelled performance, the RSC will not be liable for any additional travel or accommodation expenses.
  • Reselling this ticket for profit or commercial gain makes it void.
  • The RSC reserves the right to make alteration to the advertised details for the performance at short notice (for example cast changes). In these instances the RSC is not obliged to refund the ticket or exchange for another performance.
  • On rare occasions the performance or public areas may be filmed, sound recorded or photographed. Buying this ticket affirms your consent to the filming, sound recording and/or photography of yourself as a member of the audience and possible subsequent broadcast/publication.
  • The RSC cannot be held responsible for the loss or damage to your personal property whilst at the venue.
  • The unauthorised use of cameras, videos or any other sort of audio or visual recording equipment is strictly forbidden.
  • Mobile phones, pagers and digital watches must be turned off at all times in the auditorium.
  • Babes in arms are not admitted to the auditorium. All children must be old enough to occupy their own seats. Please check with the Box Office if there is a lower age limit before arriving at the theatre.
  • Strobe lighting, smoke effects, loud bangs and gunshots are sometimes used in productions. Please contact the Box Office after the press performance for further details.
  • For Health & Safety reasons, wheelchair users are not permitted to transfer into fixed seating.